Bench Patient Services Manager

Philadelphia, PA, USA|Travel

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Aramark Healthcare Plus is a leading provider of food and nutrition services within healthcare settings, committed to delivering quality patient care through nutritional excellence and innovative dining solutions. At the core of their operations is a dedication to improving patient experiences and outcomes by tailoring meal services to meet individualized dietary requirements and preferences. Partnering with prestigious institutions such as Penn Medicine Health System, Aramark Healthcare Plus operates across multiple hospitals, ensuring that each facility benefits from expert patient food service management. This bench Patient Services Manager role is designed to serve as a dynamic leadership position that requires flexibility and travel among various hospital locations, offering crucial support to the Food & Nutrition Department. The company is known for its values of service, operational integrity, and a mission to support health and well-being through personalized nutrition care. As a notable employer, Aramark also emphasizes inclusivity and diversity, providing equal employment opportunities and fostering an environment where every employee can thrive and contribute meaningfully to the community.

The Patient Services Manager position is pivotal in overseeing patient food service operations and implementing programs that enhance patient satisfaction scores and nutritional care. This role demands a proactive manager who can align Aramark Healthcare standards with strict regulatory requirements while effectively monitoring day-to-day operations and implementing necessary improvements. Key responsibilities include coordinating patient feeding protocols, managing quality assurance measures, and collaborating closely with dietetic staff to ensure menus reflect government-mandated nutritional standards and cater specifically to the needs of diverse patient populations. Adept leadership is essential, as this role is responsible for supervising multiple teams including food service supervisors, kitchen staff, and patient meal delivery personnel. The manager must facilitate optimal nutrition care by streamlining menu distribution, overseeing meal production and delivery, and maintaining resource controls to ensure cost-effectiveness and quality. With a focus on patient satisfaction, the manager will conduct rounds and maintain client relations, emphasizing food safety, sanitation, and workplace safety compliance. Ideal candidates will bring substantial experience in healthcare food service management, a strong background in team leadership, and the ability to communicate and implement strategic nutrition solutions effectively. This role requires a committed professional eager to embrace a varied schedule and operate within the healthcare industry’s operational frameworks, contributing to enhancing the overall patient experience through superior food service management.

Job Requirements

Bachelor’s degree or equivalent experience
At least 1-2 year experience in a food service supervisor or management role
Healthcare patient services management experience required
Experience managing, motivating and engaging a large workforce
Proficiency with Microsoft Office programs
Excellent interpersonal, customer service and organizational skills
Ability to work a varied schedule including opening, closing, mid shifts, alternate weekends and holidays
Nutrition education and/or background preferred
Experience managing a union workforce is a plus

Job Qualifications

At least 1-2 year experience in a food service supervisor or management role
Bachelor’s degree or equivalent experience
Healthcare patient services management experience required
Experience managing, motivating and engaging a large workforce
Proficiency with Microsoft Office programs required
Excellent interpersonal, customer services and organizational skills required
Nutrition education and/or background preferred
Must be able to work a varied schedule (opening, closing and mid shift + alternate weekends and holidays)
Experience managing a union workforce is a plus

Job Duties

Manages patient food service activities and implements/maintains programs to drive overall patient satisfaction
Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
Drives patient satisfaction and maintains client relationships through rounding
Ensures compliance to food safety, sanitation, and overall workplace safety standards
Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line or room service program and patient meal delivery staff, including applicable rounding
Serves as liaison between the dietetics staff and food service departments
Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population
Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents
Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines