Bench Operations Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,300.00 - $76,200.00

Benefits

Unlimited employee referral bonuses

401(k) with Company Match

vacation and paid time off with rollover

Complimentary wellness tools

Leadership development and tuition reimbursement

Discounts on hotel rooms, dining, and travel

Medical, Dental, and Vision insurance

Life and Disability Insurance

Paid parental leave

Employee assistance program (EAP)

Job Description

White Lodging is a nationally recognized leader in the hospitality industry, specializing in developing and operating a portfolio of premium hotels, rooftop bars, and restaurants located in some of the most dynamic cities across the United States. Known for its commitment to exceptional guest experiences and operational excellence, White Lodging has built a reputation for delivering hospitality that deeply resonates with guests, making them feel valued and cared for. The company’s extensive portfolio includes over 60 award-winning properties, each reflecting a dedication to quality, innovation, and superior service standards. As a hospitality management company, White Lodging emphasizes the growth and development of its team members by fostering an environment that encourages personal and professional advancement, which has resulted in numerous accolades and a highly respected presence in the hotel management sector.

The role of Task Force Rooms Operations Manager at White Lodging is a unique and exciting opportunity designed for a seasoned rooms division professional who thrives on diversity, travel, and high-impact leadership. This position is based out of White Lodging’s corporate headquarters in Merrillville, Indiana, but requires up to 100% travel across the company’s nationwide portfolio. Unlike a traditional hotel manager position anchored at a single property, this role demands adaptability and expertise to lead multiple properties on a temporary basis, addressing a variety of operational challenges and strategic initiatives. The Task Force Rooms Operations Manager is instrumental in providing leadership coverage during front office and housekeeping vacancies, executing Property Management System (PMS) rollouts, managing brand conversions, supporting new hotel openings, acquisitions, and guiding property transitions effectively.

As a traveling leader within White Lodging’s portfolio, this role requires an individual who can swiftly assess operational needs, stabilize teams, uphold impeccable service standards, and implement company policies across diverse hotel environments. Candidates bringing prior experience as a Rooms Operations Manager, Front Office Manager, or Hotel Operations Manager with multi-property or task force experience will find this role particularly rewarding. The position involves hands-on leadership duties, including coaching and mentoring associates, managing guest service recovery, monitoring service trends, and ensuring compliance with all brand standards and the White Lodging Way. This role is pivotal in maintaining continuity and operational excellence during times of transition, making a significant impact on each property served.

In summary, the Task Force Rooms Operations Manager position at White Lodging offers a rare chance to join a prestigious hotel management company where individual growth is coupled with the opportunity to influence multiple premium properties nationwide. It appeals to professionals ready to embrace a travel-intensive role that challenges their leadership skills, adaptability, and passion for hospitality. The company provides a supportive environment, meaningful benefits, and a platform for accelerated career advancement within a diverse and inclusive workforce that values every team member’s contribution.

Job Requirements

Proven rooms operations leadership experience as a Rooms Operations Manager, Front Office Manager, Hotel Operations Manager, or comparable rooms division leader
Multi-property, task force, or opening team experience strongly preferred
Demonstrated ability to lead Front Office and Housekeeping teams in a fast-paced, high-volume hotel environment
Experience with PMS implementations, brand conversions, or hotel opening and acquisition support
Deep knowledge of rooms division operations, White Lodging Way standards, brand service strategies, and hotel SOP compliance
Strong coaching, counseling, and associate development skills
Excellent guest service, problem-solving, and service recovery skills
Minimum 2-year college degree or equivalent hotel operations work experience
Full travel availability
Physical ability to lift and carry up to 10 lbs regularly and up to 50 lbs occasionally with assistance
Ability to stand, sit, walk, reach, and move for extended periods

Job Qualifications

Rooms operations leadership experience
Ability to lead Front Office and Housekeeping teams
Experience with PMS rollouts and brand conversions
Knowledge of White Lodging Way standards and brand service strategies
Strong coaching and associate development skills
Excellent guest service and problem-solving skills
Minimum 2-year college degree or equivalent experience
Full travel availability
Physical ability to perform required duties

Job Duties

Lead Property Management System (PMS) rollouts and brand conversions at assigned hotels across the White Lodging portfolio
Provide interim rooms division leadership coverage for Front Office and Housekeeping department-head vacancies and leaves of absence
Support new hotel openings, acquisitions, and property transitions with on-site rooms operations leadership
Deliver remote training and change-management support to properties between on-site task force assignments
Deploy to properties requiring turnaround support or red-zone visits as directed by Corporate Rooms Operations
Provide the highest quality of guest service at all times and ensure all associates at assigned properties do the same
Carry out supervisory duties across all Rooms division departments under the Rooms Operations Manager including Front Desk, Housekeeping, and related functions
Interpret company policies and maintain a safe work environment by enforcing safety programs, job safety analysis, and safe working procedures at all assigned locations
Coach, counsel, and motivate associates reinforcing positive behaviors, correcting issues, and helping resolve day-to-day operational challenges
Monitor service trends and guest feedback including surveys, satisfaction reports, online reviews, comment cards, and service-recovery and defect tracking
Resolve guest issues to full satisfaction and empower associates at assigned properties to handle guest questions and complaints directly and confidently
Recognize associates for demonstrating outstanding service initiative with guests and fellow team members
Coordinate implementation of service strategies at the hotel level ensuring alignment with the White Lodging Services Pledge and each brand’s service strategy
Ensure all hotel equipment is maintained in accordance with service standards and that outages are reported and resolved in a timely manner
Ensure effective ongoing training and development plans are in effect at assigned properties particularly regarding the effective use of all confidential systems and PMS platforms
Ensure full compliance with all White Lodging SOPs, brand procedures, and operational standards at every assigned hotel
Adhere to all safety standards, brand audits, and White Lodging work rules, procedures, and policies including those contained in the associate handbook
Perform other managerial and hands-on duties as assigned
must be available to work flexible hours and be on call 24 hours a day in the event of an emergency
Work nights, weekends, and holidays as the needs of a 24-hour hotel task force role require