Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,264.00 - $61,672.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Employee Referral Program
bonus program
Merit Increase
Paid vacation
Flex Days
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability insurance
short-term disability insurance
accident insurance
critical illness insurance
Job Description
MHG Hotels LLC is a distinguished hospitality company recognized for its dedication to providing exceptional guest experiences and quality service across its portfolio of hotels. As a leader in the hospitality industry, MHG Hotels LLC emphasizes operational excellence, employee development, and fostering a warm, welcoming atmosphere for both guests and staff. The company is committed to building a diverse and inclusive workforce, where employee differences are respected and valued to better serve its varied clientele. With a strong focus on customer satisfaction and operational efficiency, MHG Hotels LLC is a premier destination for career growth in hotel management and operations.Show More
Job Requirements
- Standing, walking, and sitting for extended periods through shifts
- Ability to read and verify information in various formats including small print and computer screens
- Fine motor skills and hand-eye coordination
- Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
- Must be available to work days, nights, weekends, and holidays
- Clean professional appearance
- Ability to engage easily and connect with diverse individuals
- Strong problem-solving skills with tact and professionalism
- Ability to communicate clear and direct messages
- Comply with company policies and procedures
Job Qualifications
- Hotel management experience required
- Hospitality degree preferred
- Strong leadership and interpersonal skills
- Ability to manage multiple departments
- Excellent communication and conflict resolution skills
- Knowledge of budget management and P&L statements
- Experience in coaching and mentoring team members
- Ability to develop and implement strategic plans
- Familiarity with occupational health and safety standards
Job Duties
- Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests
- Ensure compliance with SOPs, policies, procedures, and service standards
- Handle guest complaints and oversee service recovery process
- Assist in managing budget and ensure revenue and guest satisfaction goals are met
- Develop short and long-term strategic goals for performance improvement
- Understand the P&L statement
- Meet all report deadlines daily, weekly, and at month end
- Work closely with department managers and the General Manager to maximize room yield and hotel revenue
- Oversee and manage all departments and coordinate with department heads daily
- Maintain excellent communication between departments and the General Manager
- Be responsible for occupational health, fire, and life safety
- Strive to improve service performance
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Utilize interpersonal and communication skills to lead, influence, and encourage others by example
- Encourage and build mutual trust, respect, and cooperation among team members
- Serve as a role model demonstrating appropriate behaviors
- Communicate clear and consistent messages regarding processes throughout all departments
- Develop specific goals and plans to prioritize, organize, and meet customer expectations daily
- Support all departments in their daily operations
- Identify developmental needs of others and provide coaching, mentoring, or assistance to improve knowledge and skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities