Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
comprehensive benefits
401k retirement savings plan
Education Tuition Reimbursement Program
Paid vacation
Holiday pay
Weekly Resort Prizes
Career Development and Training Workshops
FREE daily meal
Internal Advancement
Job Description
Atlantis Casino Resort Spa is a distinguished luxury resort located in Reno, Nevada, renowned for its exceptional gaming experiences, upscale dining options, and indulgent spa services. As a family-owned establishment, Atlantis is deeply committed to nurturing lasting relationships with both guests and the local community. This commitment translates into an inviting and sophisticated atmosphere where every guest interaction is crafted to be warm, memorable, and personalized, fostering a genuine sense of belonging. The resort stands as a premier destination for luxury hospitality, blending elegant design with superior service standards to create unforgettable moments for visitors from around the world. Atlantis Casino Resort Spa is widely recognized not only for its extensive gaming facilities but also for its dedication to excellence in every facet of the guest experience, including attentiveness and hospitality that exceeds expectations.
The Bell/Valet Manager position at Atlantis Casino Resort Spa is a vital leadership role responsible for overseeing the entire bell and valet operations, ensuring that services run efficiently and that guests receive attentive, professional care from arrival to departure. The manager will lead and develop a team of dedicated staff members, including valet supervisors and front-line team associates, to uphold the highest standards of customer service and professionalism. This role involves a range of administrative, operational, and personnel management duties such as hiring, training, scheduling, counseling, and conducting evaluations to maintain a motivated and skilled workforce. Additionally, the Bell/Valet Manager is tasked with maintaining company vehicles, managing department inventory, enforcing policies and procedures, and resolving guest complaints promptly to guarantee satisfaction. The manager is also responsible for budget management, including the creation of a zero-based budget and consistent monitoring to meet financial goals monthly and annually. This position demands a hands-on approach, requiring the ability to participate alongside the team when needed, ensuring seamless operations throughout all shifts. With a focus on teamwork, guest satisfaction, and operational excellence, the Bell/Valet Manager plays a key role in the resort's ongoing dedication to delivering outstanding hospitality experiences. The role requires physical stamina and attentiveness, as employees may need to stand, walk, lift up to 50 pounds, and have keen visual capabilities to perform job duties effectively. This leadership opportunity invites a highly organized and customer-focused individual to contribute to the success and reputation of a leading casino resort and spa in an engaging and dynamic environment.
The Bell/Valet Manager position at Atlantis Casino Resort Spa is a vital leadership role responsible for overseeing the entire bell and valet operations, ensuring that services run efficiently and that guests receive attentive, professional care from arrival to departure. The manager will lead and develop a team of dedicated staff members, including valet supervisors and front-line team associates, to uphold the highest standards of customer service and professionalism. This role involves a range of administrative, operational, and personnel management duties such as hiring, training, scheduling, counseling, and conducting evaluations to maintain a motivated and skilled workforce. Additionally, the Bell/Valet Manager is tasked with maintaining company vehicles, managing department inventory, enforcing policies and procedures, and resolving guest complaints promptly to guarantee satisfaction. The manager is also responsible for budget management, including the creation of a zero-based budget and consistent monitoring to meet financial goals monthly and annually. This position demands a hands-on approach, requiring the ability to participate alongside the team when needed, ensuring seamless operations throughout all shifts. With a focus on teamwork, guest satisfaction, and operational excellence, the Bell/Valet Manager plays a key role in the resort's ongoing dedication to delivering outstanding hospitality experiences. The role requires physical stamina and attentiveness, as employees may need to stand, walk, lift up to 50 pounds, and have keen visual capabilities to perform job duties effectively. This leadership opportunity invites a highly organized and customer-focused individual to contribute to the success and reputation of a leading casino resort and spa in an engaging and dynamic environment.
Job Requirements
- Must be at least 21 years old
- alcohol awareness card required
- must have DMV printout with clean driving record
- at least 2 years valet experience at a fast-paced, high-occupancy resort
- minimum 1 year of experience in a managerial role
- exceptional written and verbal communication skills
- ability to read and analyze reports and vendor bid sheets
- able to drive all Class C vehicles and limousines including manual shift vehicles
- ability to run and stand for 8 hours at a time
- strong attention to detail
- must keep abreast with new technology as it pertains to vehicles
- must be able to lift up to 50 pounds consistently
- must be knowledgeable with installing and removing chains
- must be proficient in Microsoft Excel, Outlook, Word, Access
- must be proficient in time management of self and team
- must adhere to grooming standards with no visible tattoos, piercings or unnatural hair colors
Job Qualifications
- Must be at least 21 years old
- alcohol awareness card required
- must have DMV printout with clean driving record
- at least 2 years valet experience at a fast-paced, high-occupancy resort
- minimum 1 year of experience in a managerial role
- exceptional written and verbal communication skills
- ability to read and analyze reports and vendor bid sheets
- able to drive all Class C vehicles and limousines including manual shift vehicles
- ability to run and stand for 8 hours at a time
- strong attention to detail including filing tickets, hanging keys, and marking spot numbers
- knowledgeable of new technology related to vehicles
- able to lift up to 50 pounds consistently
- proficient in installing and removing chains
- proficient in Microsoft Excel, Outlook, Word, and Access
- effective in time management for self and team
- must adhere to grooming standards with no visible tattoos, piercings, or unnatural hair colors
Job Duties
- Oversees all daily operations of the valet department
- manages all staff including valet supervisors
- hires, trains, schedules, counsels, terminates, and evaluates team members
- assists front-line team members when necessary
- maintains all company vehicles
- develops and enforces policies and procedures for the department
- orders inventory and maintains proper par levels of supplies
- resolves guest complaints and ensures guest satisfaction
- completes reports and projects as assigned by management
- ensures team is trained to exceed guest expectations
- creates and manages zero-based budget and meets monthly and annual budget goals
- performs other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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