Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Weekend Shifts
Benefits
employee discounts on dining
employee discounts on resort amenities
Training and development opportunities
Supportive team environment
active season pass
Job Description
Sundance Mountain Resort is an iconic destination known for its blend of natural beauty, artistic expression, and outdoor recreation. Nestled in a picturesque setting, the resort offers guests an immersive experience that combines luxurious lodging, fine dining, and a variety of recreational activities. With a strong emphasis on community values and sustainable practices, Sundance attracts visitors seeking both adventure and tranquility. As a well-established resort, it supports a diverse team committed to delivering exceptional hospitality and maintaining a welcoming atmosphere that reflects its unique cultural heritage and dedication to environmental stewardship.
The Bellperson role at Sundance Mountain Resort is a pivotal part of the guest experience, focused on ensuring that every arrival and departure is both seamless and memorable. This position operates within the Front Drive team, upholding the resort's core values of art, nature, and recreation through personalized, attentive service. The Bellperson is the first point of contact for guests as they arrive and the last as they leave, providing invaluable assistance such as luggage handling, informing guests about resort offerings, facilitating smooth check-ins, and supporting shuttle services. This role requires a blend of exceptional hospitality, strong communication skills, and the ability to maintain a calm, positive demeanor even during busy times.
Working variable shifts based on occupancy, typically covering early mornings through to after midnight, the Bellperson must be adaptable and ready to deliver consistent service regardless of the hour. The schedule includes weekend and holiday availability, underscoring the importance of dependable attendance. With a starting hourly rate of $14 plus service charges, this hourly position is non-exempt and demands individuals aged 25 years or older, in accordance with company insurance policies. The Bellperson collaborates closely with several departments, including the Bell Captain, Boot Room Attended, and Front Desk teams, to anticipate and meet guest needs efficiently, ensuring a high level of professionalism and care throughout the guest’s stay.
This position also emphasizes safety and operational excellence. The Bellperson is responsible for maintaining the cleanliness and readiness of the bell stand and resort vehicles, ensuring all equipment and vehicles are inspected regularly and all safety protocols are followed. They must be able to respond swiftly to shuttle requests and other guest services, demonstrating both courtesy and efficiency. Additionally, they support other resort departments by transporting goods around or off the property when necessary. Ensuring guest privacy and trust is paramount, especially when entering rooms for check-ins or service deliveries. The Bellperson’s role is to foster authentic connections through warmth and professionalism, reinforcing Sundance’s reputation for outstanding guest service and memorable experiences.
The Bellperson role at Sundance Mountain Resort is a pivotal part of the guest experience, focused on ensuring that every arrival and departure is both seamless and memorable. This position operates within the Front Drive team, upholding the resort's core values of art, nature, and recreation through personalized, attentive service. The Bellperson is the first point of contact for guests as they arrive and the last as they leave, providing invaluable assistance such as luggage handling, informing guests about resort offerings, facilitating smooth check-ins, and supporting shuttle services. This role requires a blend of exceptional hospitality, strong communication skills, and the ability to maintain a calm, positive demeanor even during busy times.
Working variable shifts based on occupancy, typically covering early mornings through to after midnight, the Bellperson must be adaptable and ready to deliver consistent service regardless of the hour. The schedule includes weekend and holiday availability, underscoring the importance of dependable attendance. With a starting hourly rate of $14 plus service charges, this hourly position is non-exempt and demands individuals aged 25 years or older, in accordance with company insurance policies. The Bellperson collaborates closely with several departments, including the Bell Captain, Boot Room Attended, and Front Desk teams, to anticipate and meet guest needs efficiently, ensuring a high level of professionalism and care throughout the guest’s stay.
This position also emphasizes safety and operational excellence. The Bellperson is responsible for maintaining the cleanliness and readiness of the bell stand and resort vehicles, ensuring all equipment and vehicles are inspected regularly and all safety protocols are followed. They must be able to respond swiftly to shuttle requests and other guest services, demonstrating both courtesy and efficiency. Additionally, they support other resort departments by transporting goods around or off the property when necessary. Ensuring guest privacy and trust is paramount, especially when entering rooms for check-ins or service deliveries. The Bellperson’s role is to foster authentic connections through warmth and professionalism, reinforcing Sundance’s reputation for outstanding guest service and memorable experiences.
Job Requirements
- Must be 25 years of age or older
- ability to stand, walk, talk or hear regularly
- ability to reach with hands and arms, stoop, kneel, crouch, or crawl frequently
- ability to sit and use hands to finger, handle, or feel occasionally
- must regularly lift and/or move up to 50 pounds
- occasionally lift and/or move up to 100 pounds
- specific vision abilities including close vision and distance vision
- current valid U.S. driver’s license with fewer than two moving violations within the last two years and/or in good standing per Sundance's insurance policies
Job Qualifications
- High school diploma or general education degree (GED)
- six months related experience and/or training
- computer proficiency and resort experience preferred
- ability to operate 2-way radio for communication with staff
- current valid U.S. driver’s license with fewer than two moving violations within the last two years and/or in good standing per Sundance's insurance policy
- strong interpersonal and customer service skills
- ability to thrive in both fast-paced and relaxed environments
- ability to balance multiple tasks and competing priorities
Job Duties
- Warmly welcome and engage every guest, taking care to learn names and preferences whenever possible
- provide personalized assistance with directions, resort information, and activity updates to ensure guests feel informed and at ease
- maintain a clean, organized, and professional presentation of the Bell stand, Sundance vehicles, and guest reception areas
- seamlessly introduce guests to the Front Desk or Concierge when appropriate, ensuring smooth transitions
- deliver personalized in-room check-ins, orienting guests to their accommodations and the property
- assist with luggage handling, delivering bags promptly and respectfully to lodging units
- respond quickly to shuttle requests and guest deliveries with courtesy and efficiency
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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