Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Flexible Schedule
Opportunities for career advancement
Work at a well-known Marriott hotel
Exposure to diverse guests
Training and Development
friendly work environment
competitive salary
Job Description
Shaner Hotels is a renowned and award-winning hospitality owner-operator and management company that stands out as a leader in the hospitality industry. With a robust portfolio of more than 65 properties encompassing full-service, select-service, extended-stay, and resort categories, Shaner Hotels manages over 7,500 rooms spread across 14 states and four countries. They proudly partner with top hospitality brands as well as independent locations, offering a broad range of services to investors, hotel owners, and brands. These services include hotel development, design and construction, e-commerce, and revenue management, positioning Shaner Hotels as a comprehensive service provider within the hotel industry. To... Show More
Job Requirements
- Valid driver's license in the state of hotel's operations
- Excellent driving record
- Must be 21 years or older
- Ability to provide legible communication and directions
- Previous guest relations and/or training
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- High school graduate or equivalent some college preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Qualifications
- Valid driver's license in the state of hotel's operations
- Excellent driving record
- Must be 21 years or older
- Ability to provide legible communication and directions
- Previous guest relations and/or training
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- High school graduate or equivalent some college preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and varied shifts
- Greet arriving guests/visitors
- bid farewell to departing guests/visitors
- Assist guests and visitors into and out of their vehicles including loading/unloading luggage
- Ensure that all driveways are kept clear
- that vehicles are not parked or left standing in illegal spaces
- Monitor all parking areas/levels
- report any vehicle/safety hazards
- unauthorized personnel or potential security problems to Manager
- Monitor and maintain cleanliness and organization of all work areas
- rectify any deficiencies
- Identify and explain hotel facilities and features to guests while escorting them to their room
- Place guest luggage inside room
- Relay accurate directions to guests on inquiries of transportation within the local area
- Handle guest complaints by ensuring guest satisfaction
- Deliver items to guest rooms promptly to include messages
- mail and faxes
- packages
- flowers
- sundry items requested by guest
- gift items
- Monitor and maintain appearance of lobby areas and luggage holding room
- Ensure confidentiality of hotel guests and security of guest room access
- Other duties as assigned
Job Location
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