Bellperson (Temporary) - Hilton New York Times Square

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.99 - $25.32
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans

Job Description

Hilton is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and a strong company culture. As one of the most iconic hotel brands worldwide, Hilton operates a diverse portfolio of world-class hotels and resorts, serving millions of guests each year. The company is dedicated not only to delivering outstanding service to its guests but also to fostering an inclusive and supportive environment for its team members. Hilton's core values emphasize integrity, leadership, teamwork, and ownership, guiding the behavior and mindset expected from each employee. These principles ensure that every interaction reflects the warmth and light of hospitality that Hilton is known for.

The Bellperson role at Hilton goes beyond the traditional duties associated with assisting guests with their luggage. This position is an integral part of the guest experience, playing a critical role in creating welcoming and memorable stays. Bellpersons greet guests upon arrival and departure, escort them to their rooms, and provide orientation about the hotel's amenities. They carefully handle guest luggage, ensuring it is transported, organized, and stored securely and according to hotel policies to enhance guest satisfaction. Maintaining equipment standards, such as keeping bell carts and work areas clean and functional, is also a key responsibility.

This role suits individuals who have a passion for hospitality and a genuine desire to make a positive impact on guest experiences. Hilton values team members who act with integrity, demonstrate leadership qualities, and work well in a team-oriented environment. Those who thrive in this position have a strong sense of ownership and accountability and bring dedication and urgency to their tasks. Hilton is committed to investing in the wellbeing and professional growth of its employees, providing a supportive workplace culture and access to various perks and benefits.

Hilton offers exceptional benefits including deeply discounted travel opportunities, employee stock purchase programs, paid parental leave, personalized caregiving support, and comprehensive health and welfare benefits. Mental health resources and generous paid time off are available to support a healthy work-life balance. The company is recognized for its award-winning workplace culture, consistently ranking on lists such as the World's Best Workplaces by Great Place to Work and Fortune. Joining Hilton means being part of a global hospitality leader that values its people and works tirelessly to create an enriching career path.

In summary, this Bellperson position at Hilton provides a unique opportunity to be at the forefront of hospitality, making a tangible difference in every guest's stay. It combines hands-on guest service with a supportive and dynamic work environment where growth and success are encouraged. Hilton invites motivated individuals who share its core values and enthusiasm for hospitality to join their team and help illuminate the world with exceptional guest experiences.

Job Requirements

  • High school diploma or equivalent
  • Ability to lift and carry heavy luggage
  • Good physical stamina and mobility
  • Availability to work flexible hours including weekends and holidays
  • Strong English language skills
  • Friendly and approachable personality
  • Ability to provide exceptional guest service

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and interpersonal skills
  • Ability to handle luggage safely and efficiently
  • Strong organizational skills
  • Ability to work as part of a team
  • Demonstrated commitment to integrity and hospitality values

Job Duties

  • Welcome and assist guests by greeting and escorting arriving and departing guests
  • Transport luggage to and from guest rooms and storage areas
  • Familiarize guests with their room amenities and hotel facilities
  • Retrieve, organize, and store guest luggage in compliance with hotel standards
  • Maintain bell carts and work areas in a clean and operational condition
  • Provide excellent customer service with a friendly and professional demeanor
  • Respond promptly to guest inquiries and requests

Job Criteria

Experience

Entry Level (1-2 years)


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