Bellperson | Durham Marriott City Center

Shaner Hotels is a prominent player in the hospitality industry, recognized for its award-winning service and extensive hotel management expertise. As one of the leading hotel owner-operators and management firms, Shaner Hotels oversees a diverse portfolio that boasts over 70 full-service, select-service, extended-stay, and resort properties. These hotels encompass more than 8,000 guest rooms spread across 14 states and three countries. The company partners with some of the world's most prestigious hospitality brands as well as unique independent hotels. Shaner Hotels excels in delivering superb guest experiences and operational excellence at each property in its portfolio. The company also extends its expertise beyond hotel management by offering comprehensive services such as hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Dedicated to fostering innovation and professional growth, Shaner Hotels invests in its employees, offering rewarding career opportunities in various areas of the hospitality industry. Joining Shaner Hotels means becoming part of an organization committed to outstanding hospitality and continuous development.

Within this esteemed company, the Durham Marriott City Center in downtown Durham, North Carolina, presents an exceptional career opportunity. This hotel is strategically located in the heart of historic downtown, connected to the expansive 44,000-square-foot Durham Convention Center and adjacent to the iconic Carolina Theatre. The Marriott’s position within one of the city’s busiest business and entertainment hubs offers an exciting environment for hospitality professionals. With 190 guest rooms, the Durham Marriott City Center epitomizes quality and convenience, attracting diverse clientele including business travelers and tourists alike. Professionals at this site have the opportunity to enhance their careers within a vibrant, dynamic workplace.

The role in focus—Guest Services Attendant/Valet—plays a vital part in shaping exceptional guest experiences from arrival to departure. Responsibilities include greeting guests warmly, assisting with luggage transport, providing information about hotel amenities, and ensuring safety in all parking areas. This position requires a flexible schedule accommodating weekends, holidays, and varied shifts to meet guest needs effectively. The successful candidate assists guests by escorting them courteously to their rooms and managing luggage professionally, enhancing overall guest satisfaction. Additionally, valet duties such as driving, parking, and retrieving vehicles must be performed efficiently, safely, and courteously following the hotel’s high standards.

The role demands excellent communication skills to relay accurate directions and handle guest inquiries concerning local transportation and attractions. Guest complaints are managed with professionalism to ensure satisfaction, and the attendant maintains optimal cleanliness and organization in the lobby and luggage holding areas while securing guest privacy and safety at all times. This position benefits from candidates who hold a valid driver’s license, possess an excellent driving record, and have prior guest relations or training. High school graduation is required, and bilingual abilities in English and Spanish are a plus.

Working at the Durham Marriott City Center under Shaner Hotels, employees join a reputable organization renowned for quality service and career development opportunities. It offers the chance to build a rewarding career in hospitality while contributing to a welcoming, customer-focused environment. Whether starting a hospitality journey or seeking advancement, this role promises professional growth, skill development, and the pride of working for a respected leader in the industry.