Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $26.21 - $27.21
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
room discounts
Dry cleaning
Job Description
InterContinental Mark Hopkins San Francisco, situated atop the historic Nob Hill, is a renowned luxury hotel that has stood as a celebrated landmark since 1926. This prestigious establishment is known for its timeless elegance, rich traditions, and breathtaking panoramic views of San Francisco. With a legacy deeply woven into the fabric of the city, the hotel has historically welcomed generations of travelers, dignitaries, and local residents, making it one of the most iconic destinations on the West Coast. The Mark Hopkins represents the spirit of San Francisco, combining innovation, resilience, and exceptional hospitality while proudly preserving the heritage that defines its status.
As part of the InterContinental Hotels Group, the Mark Hopkins offers a blend of historic charm and modern luxury, delivering exceptional experiences that cater to both leisure and business travelers. The hotel features a variety of dining options, event spaces, and carefully curated amenities that embody the highest standards of service and sophistication.
The Bellperson role at InterContinental Mark Hopkins is a vital position, serving as one of the first and last points of contact for guests, providing personalized and memorable experiences from arrival to departure. Employees in this position uphold the hotel’s commitment to luxury hospitality by assisting guests with their luggage, coordinating transportation, and sharing valuable information about hotel services and local attractions. The role is not only centered around physical assistance but also requires excellent interpersonal skills to create a welcoming atmosphere that is synonymous with the brand identity of InterContinental.
This position is represented by UNITE HERE Local 2, emphasizing a collaborative working environment where team members are valued and supported. The role demands a blend of physical capability—such as lifting and transporting luggage—and superior customer service skills to accommodate the diverse needs of an international clientele.
The schedule for the Bellperson role requires flexibility, including availability on weekends, holidays, and evenings, reflective of the hospitality industry's dynamic nature. The compensation for this position ranges from $26.21 to $27.21 per hour, aligning with the competitive standards of luxury hotel employment in the San Francisco area.
In addition to a competitive salary, the InterContinental Mark Hopkins offers a comprehensive benefits package including paid time off, medical, dental, and vision insurance, 401k retirement plans, dry cleaning services, impressive room discounts, and exceptional training programs designed to support career growth and personal development. Working at the Mark Hopkins offers an opportunity to join a prestigious establishment with a nearly century-long tradition of excellence, contributing to meaningful guest experiences in one of the world’s most celebrated urban destinations.
Candidates who may not meet every requirement are encouraged to apply, as the hotel values potential and dedication. Joining the InterContinental Mark Hopkins team means participating in a legacy of distinguished hospitality, where service, tradition, and guest satisfaction remain paramount.
As part of the InterContinental Hotels Group, the Mark Hopkins offers a blend of historic charm and modern luxury, delivering exceptional experiences that cater to both leisure and business travelers. The hotel features a variety of dining options, event spaces, and carefully curated amenities that embody the highest standards of service and sophistication.
The Bellperson role at InterContinental Mark Hopkins is a vital position, serving as one of the first and last points of contact for guests, providing personalized and memorable experiences from arrival to departure. Employees in this position uphold the hotel’s commitment to luxury hospitality by assisting guests with their luggage, coordinating transportation, and sharing valuable information about hotel services and local attractions. The role is not only centered around physical assistance but also requires excellent interpersonal skills to create a welcoming atmosphere that is synonymous with the brand identity of InterContinental.
This position is represented by UNITE HERE Local 2, emphasizing a collaborative working environment where team members are valued and supported. The role demands a blend of physical capability—such as lifting and transporting luggage—and superior customer service skills to accommodate the diverse needs of an international clientele.
The schedule for the Bellperson role requires flexibility, including availability on weekends, holidays, and evenings, reflective of the hospitality industry's dynamic nature. The compensation for this position ranges from $26.21 to $27.21 per hour, aligning with the competitive standards of luxury hotel employment in the San Francisco area.
In addition to a competitive salary, the InterContinental Mark Hopkins offers a comprehensive benefits package including paid time off, medical, dental, and vision insurance, 401k retirement plans, dry cleaning services, impressive room discounts, and exceptional training programs designed to support career growth and personal development. Working at the Mark Hopkins offers an opportunity to join a prestigious establishment with a nearly century-long tradition of excellence, contributing to meaningful guest experiences in one of the world’s most celebrated urban destinations.
Candidates who may not meet every requirement are encouraged to apply, as the hotel values potential and dedication. Joining the InterContinental Mark Hopkins team means participating in a legacy of distinguished hospitality, where service, tradition, and guest satisfaction remain paramount.
Job Requirements
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to provide professional, courteous, and personalized service to a diverse guest population
- Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds
- Ability to stand and walk for extended periods of time
- Flexible schedule, including weekends, holidays, and evenings
Job Qualifications
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to provide professional, courteous, and personalized service to a diverse guest population
- Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds
- Ability to stand and walk for extended periods of time
- Flexible schedule, including weekends, holidays, and evenings
Job Duties
- Greet guests warmly upon arrival and departure
- Assist guests with luggage to and from guest rooms, vehicles, and storage areas
- Escort guests to their rooms and provide information regarding hotel services, amenities, and local attractions
- Arrange transportation services, including taxis, rideshares, and other guest transportation requests
- Respond promptly and professionally to guest inquiries and requests
- Maintain cleanliness and organization of the bell desk, lobby, and luggage storage areas
- Safely store and retrieve guest luggage and personal belongings
- Work collaboratively with Front Office, Concierge, Valet, and other hotel departments to ensure a seamless guest experience
- Adhere to all hotel safety, security, and service standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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