Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $17.75
Work Schedule
Standard Hours
Benefits
competitive pay
inclusive work environment
reasonable accommodations
opportunities for career growth
supportive team culture
Drug-free workplace with pre-employment testing
Equal employment opportunity
Job Description
Montage International is a renowned luxury hotel company dedicated to providing exceptional hospitality experiences through its portfolio of stunning properties. Known for its commitment to excellence, Montage International combines unparalleled service, luxurious accommodations, and an inviting atmosphere to create memorable stays for every guest. The company operates several distinguished hotels and resorts globally, catering to discerning travelers who expect nothing but the best. The organization fosters a dynamic and inclusive work environment where passion for hospitality is celebrated and employees are encouraged to do what they love in order to deliver meaningful guest experiences. It embraces diversity and provides reasonable accommodations to applicants with disabilities, demonstrating its dedication to equitable hiring practices.
The Bellperson role at Montage International is an essential position designed to support the Rooms leadership team in delivering exceptional service to guests from the moment they arrive until they depart. This role centers on managing the full-cycle guest luggage experience, ensuring each guest’s belongings are handled with care and efficiency. Bellpersons engage warmly with guests, providing helpful information about hotel rooms, services, and amenities to enhance their stay. They are also responsible for facilitating hotel room orientations and delivering requested items to guest rooms. Occasionally, this role may include driving hotel vehicles for short guest-related trips, such as pick-ups, drop-offs, or retrieval errands, further contributing to the seamless guest experience.
As a Bellperson, you will be a visible and integral part of the guest experience, creating positive impressions that align with Montage International's commitment to luxury and personalized service. This position requires physical stamina and the ability to perform tasks such as lifting luggage up to 60 pounds and handling equipment weighing up to 250 pounds. Candidates must have a customer-focused attitude, excellent communication skills, and the ability to work efficiently in a fast-paced, detail-oriented environment. Previous experience in a similar bell or luxury hotel role is preferred to ensure familiarity with the specific expectations of upscale hospitality. The role is hourly and offers a competitive pay rate of $17.75 per hour, not including additional gratuities or incentive-based earnings.
By joining Montage International as a Bellperson, you become part of a company that prioritizes its employees' growth, inclusivity, and passion for delivering impeccable guest service. This opportunity allows individuals who enjoy engaging with people and providing tangible assistance to guests an avenue to contribute to a beloved luxury hotel brand. Whether guiding guests through their hotel surroundings or managing their luggage with professionalism and care, Bellpersons play a vital role in upholding Montage International's stellar reputation and guest satisfaction.
The Bellperson role at Montage International is an essential position designed to support the Rooms leadership team in delivering exceptional service to guests from the moment they arrive until they depart. This role centers on managing the full-cycle guest luggage experience, ensuring each guest’s belongings are handled with care and efficiency. Bellpersons engage warmly with guests, providing helpful information about hotel rooms, services, and amenities to enhance their stay. They are also responsible for facilitating hotel room orientations and delivering requested items to guest rooms. Occasionally, this role may include driving hotel vehicles for short guest-related trips, such as pick-ups, drop-offs, or retrieval errands, further contributing to the seamless guest experience.
As a Bellperson, you will be a visible and integral part of the guest experience, creating positive impressions that align with Montage International's commitment to luxury and personalized service. This position requires physical stamina and the ability to perform tasks such as lifting luggage up to 60 pounds and handling equipment weighing up to 250 pounds. Candidates must have a customer-focused attitude, excellent communication skills, and the ability to work efficiently in a fast-paced, detail-oriented environment. Previous experience in a similar bell or luxury hotel role is preferred to ensure familiarity with the specific expectations of upscale hospitality. The role is hourly and offers a competitive pay rate of $17.75 per hour, not including additional gratuities or incentive-based earnings.
By joining Montage International as a Bellperson, you become part of a company that prioritizes its employees' growth, inclusivity, and passion for delivering impeccable guest service. This opportunity allows individuals who enjoy engaging with people and providing tangible assistance to guests an avenue to contribute to a beloved luxury hotel brand. Whether guiding guests through their hotel surroundings or managing their luggage with professionalism and care, Bellpersons play a vital role in upholding Montage International's stellar reputation and guest satisfaction.
Job Requirements
- Minimum of two years’ experience in customer service
- Must be able to speak, read, write and understand English, the primary language used in the workplace
- High School Diploma or equivalent
- Physical ability to stand and exert well-paced mobility for up to 6 hours
- Ability to bend, squat and lift up to 60 lbs
- Ability to push and pull carts and equipment weighing up to 250 lbs
- Ability to bend, stoop, squat and stretch
- Good grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Job Qualifications
- Minimum of two years’ experience in customer service
- Must be able to speak, read, write and understand English, the primary language used in the workplace
- High School Diploma or equivalent
- Luxury hotel experience preferred
- Prior Bell position experience preferred
Job Duties
- Assisting with full-cycle guest luggage program
- Facilitating hotel room orientations
- Delivering amenities and other items to guest rooms as needed
- Working knowledge about hotel rooms, services and features and relaying information to guests
- Driving hotel vehicles off property for short distances for guest drop-offs and pick-ups or item retrievals as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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