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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Paid holidays
Life insurance
Job Description
Sunriver Resort is a premier destination resort located in Sunriver, Oregon, renowned for its exceptional guest services, beautiful surroundings, and a wide array of amenities. The resort is dedicated to providing guests with unforgettable experiences, making it a sought-after location for vacations, corporate events, and family getaways. With its AAA Four Diamond standards, Sunriver Resort prides itself on delivering top-notch hospitality and warmth in every guest interaction. The resort embraces core values such as trust, commitment, and open and honest communication, which are deeply ingrained in its culture and reflected in every member of its staff.
The Bellperson and G... Show More
The Bellperson and G... Show More
Job Requirements
- High school diploma or equivalent
- Prior hospitality experience preferred
- At least one year customer service experience preferred
- Valid driver’s license
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to lift, carry, push & pull up to 50 lbs
Job Qualifications
- High school diploma or equivalent
- Prior hospitality experience preferred
- At least one year customer service experience preferred
- Valid driver’s license
- Must be a United States citizen or possess a valid work permit
- Must have excellent phone etiquette
- Must be able to read, write and speak English
- Must have strong computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
Job Duties
- Greets and welcomes guests upon arrival and departure including use of guest name and good eye contact with each guest
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Posted in the lobby when not out on a task
- Keeps record of all arriving/departing and in-house guests
- Provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
- Be knowledgeable of all tours/groups
- Maintains records for all VIPs, special requests
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Provides accurate directions and resort information for guests
- Upsells other resort services and amenities to guests including Destination Delivers
- Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
- Arranges bell service for guests
- Schedules travel arrangements for guests
- Assists with luggage storage and retrieval
- Opens car doors for guests
- Valet parks cars
- Maintains knowledge of valet parking lot flow
- Performs special deliveries or errands for guests
- Delivers automobiles to guests ready to drive, which will require snow removal during winter season
- Maintains traffic control ensuring fire lanes are kept clear
- Provides daily custodial duties for the inside and outside of main lodge and parking areas
- Inspect vehicle for damage
- document required repairs
- Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels)
- Inspect vehicle for cleanliness, inside and out
- rectify any deficiencies
- Be capable of performing all the physical requirements outlined below
- Resolves guest problems
- Logs all guest issues in HotSOS and provides appropriate follow up
- Maintains constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
- Performs concierge, front desk and PBX duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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