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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Marriott Phoenix Resort Tempe at the Buttes is a premier resort location that offers stunning valley views and an exceptional hospitality experience. Situated in the vibrant city of Tempe, Arizona, this resort features over 40,000 square feet of versatile indoor and outdoor event spaces, making it an ideal destination for weddings, conferences, and other large gatherings. The property includes 353 newly renovated guest rooms designed to provide comfort and luxury to every visitor. Guests can enjoy a variety of dining experiences across the resort's diverse outlets, including the award-winning Top of The Rock restaurant, which has earned multiple diner's choice... Show More
Job Requirements
- Must have previous customer service experience
- Hotel experience is preferred
- Must have excellent customer service, anticipation of guest needs and problem-solving skills
- Must have strong communication, presentation, training, and organizational skills
- Must maintain a professional business appearance, attitude, and performance
- Must be able to work a flexible schedule including overnight shifts, weekends, and holidays
- Must have a valid driver’s license and an excellent driving record
- Must be able to lift, carry, and place objects weighing up to 50 lbs without assistance
- Must be able to move, push, and pull objects weighing up to 200 lbs without assistance
- Must be able to stand, walk or sit for an extended period or for an entire work shift
- Must maintain an excellent driving record
- Must have the ability to drive a manual shift vehicle
- This position is a full-time, on-site position with no work from home flexibility
Job Qualifications
- Previous customer service experience
- Hotel experience preferred
- Excellent customer service skills
- Strong communication skills
- Presentation skills
- Training skills
- Organizational skills
- Ability to work a flexible schedule including overnight shifts, weekends, and holidays
- Valid driver’s license with an excellent driving record
- Ability to lift, carry, and place objects weighing up to 50 lbs without assistance
- Ability to move, push, and pull objects weighing up to 200 lbs without assistance
- Ability to stand, walk, or sit for an extended period or for an entire work shift
- Ability to drive a manual shift vehicle
- Maintain a professional business appearance, attitude, and performance
- Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager
Job Duties
- Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage
- Inform guests of all the property amenities, hours of operation and local areas of interest and activities
- Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services)
- Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always
- Assisting with arrival of vehicles on the porte cochere and providing information on parking information and retrieval of vehicle
- Responsible for doorperson coverage as needed
- Maintain front porte-cochere and lobby in a clean and tidy manner
- Assist with luggage storage, retrieval, and departure from the room in a timely manner
- Attend all designated staff meetings and training sessions
- Communicate any needs or concerns within the hotel with the appropriate departments
- Delivery of guest requests and final folios to the rooms
- Ample knowledge of property layout, activities, outlets, group meetings and hours of operation
- Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner
- Drives automobile to parking space. Takes numbered tag from customer, locates automobile, and surrenders it to customer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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