Bellman

Sheraton New Orleans Hotel, part of the renowned Marriott International portfolio, is a prestigious full-service hotel located at 500 Canal Street in the vibrant city of New Orleans, Louisiana. Known for its rich hospitality heritage and commitment to exceptional guest service, Sheraton New Orleans stands as a beacon for travelers seeking comfort, convenience, and authentic local experiences in the heart of the city. The hotel caters to a diverse clientele that includes business travelers, tourists, and event attendees, offering a wide range of amenities designed to create memorable stays. Sheraton New Orleans is more than just a place to stay; it is a community gathering space where guests and associates alike experience the warmth and spirit of New Orleans culture. With a focus on inclusivity and a commitment to equal opportunity employment, Sheraton fosters a workplace that celebrates diverse backgrounds and talents, ensuring a supportive and dynamic environment for all employees.

The role of Guest Arrival Expert at Sheraton New Orleans Hotel is pivotal to creating first and lasting impressions for guests. This full-time, non-management position carries a pay rate of $9.00 per hour and is tip eligible, emphasizing the hotel's dedication to rewarding excellent guest service. The Guest Arrival Expert serves as the initial and departing point of contact for guests, where they set the tone for an exceptional hospitality experience. The responsibilities include guiding guests seamlessly through the arrival and departure processes by addressing their needs, managing operational tasks, and providing insightful information about the local area. It is a hands-on role requiring associates to be active and mobile, standing, sitting, or walking for extended periods, and occasionally lifting or moving objects with or without assistance depending on weight.

Success in this role revolves around embodying Marriott International's core values of safety, professionalism, and quality. Associates are expected to adhere strictly to company policies, maintain confidentiality, safeguard company assets, and present themselves with a polished appearance and communication style. The Guest Arrival Expert is empowered with autonomy to engage proactively with guests and collaboratively with team members to ensure a smooth and welcoming experience for all arrivals and departures.

Education requirements for this role are inclusive, with a high school diploma or GED considered preferable but no related work or supervisory experience required. This position offers a fantastic opportunity for individuals embarking on their hospitality careers or those who are passionate about guest service and seeking to develop their skills in a supportive and energetic environment. Associating with Sheraton New Orleans means joining a global community so rich in culture and history that it inspires and motivates its team members to belong, begin their purpose, and become the best versions of themselves. This role offers not only a job but also a chance to be part of a global mission to make Sheraton 'The World’s Gathering Place.'