Bell / Valet Captain

The Garden of the Gods Resort and Club is a prestigious hospitality establishment renowned for its commitment to delivering exceptional guest experiences in a luxurious setting. Located in a picturesque environment that combines natural beauty with elegant accommodations, this resort offers a full spectrum of services designed to cater to both leisure and business travelers. Whether guests are arriving for a relaxing holiday or a corporate retreat, the Garden of the Gods Resort and Club excels in maintaining an atmosphere of comfort, sophistication, and outstanding customer service. This establishment has developed a reputation for its adherence to quality, attention to detail, and personalized care, making it a sought-after destination for visitors who value excellence in hospitality.

The role of the Bell Captain at the Garden of the Gods Resort and Club is a vital position within the Front Office department, reporting directly to the Front Office Manager and the Assistant Front Office Manager. The Bell Captain functions as the first point of contact for guests and members, responsible not only for supervising the valet team but also for ensuring a warm and professional welcome upon arrival. This role goes beyond supervision by actively engaging in guest services such as valeting vehicles, assisting with luggage, and guiding guests through their arrivals and departures.

This position demands a proactive, service-oriented individual who can manage a team effectively while maintaining high service standards unique to the Garden of the Gods Resort. The Bell Captain is tasked with critical operational responsibilities including training new hires on company standards and procedures, creating weekly schedules for the valet and bell team, submitting weekly tips for all colleagues, and organizing vehicle maintenance to ensure all company vehicles are in pristine condition. Additionally, the role involves maintaining company records for vehicle insurance and registration, mentoring team members to foster growth and success, and ensuring courteous and professional interactions at all times.

The Bell Captain also plays a front-facing role by welcoming guests, assisting with luggage, providing directions, delivering messages and amenities, and operating the shuttle service as needed. They are integral in maintaining the orderliness and cleanliness of the luggage storage area, lobby, and front entrance, thereby upholding the resort’s brand image. Communication is key in this position as the Bell Captain coordinates arrival and departure details with the Front Desk and other departments to facilitate seamless guest experiences.

Furthermore, the Bell Captain embodies the Garden of the Gods Resort’s values by delivering service standards that enrich each guest’s stay, providing recommendations for local dining and activities, and responding to guest inquiries with warmth and professionalism. This role requires resilience and adaptability to handle high-pressure situations while maintaining composure, reflecting the resort’s commitment to excellence. Applicants will find that their contributions directly impact the guest’s initial and final impressions, making this an influential role within the hospitality team.

Embracing the culture, vision, mission, and values of the Garden of the Gods Resort and Club is fundamental to this position. The resort fosters an empowering environment where team members are entrusted to make service recovery decisions, engage collaboratively, and consistently uphold a professional appearance and respectful demeanor. The Bell Captain position is perfect for individuals passionate about leadership, guest relations, and delivering memorable experiences within the luxury resort industry.