Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $20.79
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Vacation pay
401k plan
Company matching
Complimentary stays
Discounted transit pass
Free Meals
Uniform cleaning
Job Description
Four Seasons is a globally renowned luxury hospitality company powered by its dedicated and passionate team members. Known for its commitment to impeccable service and genuine care, Four Seasons creates extraordinary guest experiences that resonate with warmth and sophistication. The company's philosophy centers on fostering a world-class employee experience and culture, encouraging personal growth, mutual respect, and a deep connection with guests and colleagues alike. This dedication results in memorable experiences that leave lasting impressions, reinforcing Four Seasons' position as a leader in the luxury hotel industry.
Located in the vibrant Mile High City, Four Seasons Hotel Denver offers an urban retreat that combines the excitement of city life with the tranquility of a mountain getaway. Guests can immerse themselves in a wide range of activities, from attending sporting events and concerts to enjoying family-friendly performing arts. For those seeking relaxation, the hotel provides 24-hour room service, exquisite dining featuring locally sourced ingredients, handcrafted cocktails at EDGE Restaurant & Bar, and rejuvenating spa treatments. This blend of luxury and local charm makes Four Seasons Hotel Denver an exceptional destination for both leisure and business travelers.
The role at Four Seasons Hotel Denver is focused on offering unparalleled guest service as part of the esteemed Four Seasons team. The position involves assisting guests with their luggage during arrival and departure, ensuring their comfort and convenience at every step. Additionally, the role includes delivering and retrieving guests' packages and parcels, performing shoe shine services, and managing guest requests such as newspaper deliveries. The team member is expected to greet guests warmly, respond to inquiries with professionalism and hospitality, and handle any special requests or concerns with care and efficiency.
Working at Four Seasons means embracing a culture of excellence, teamwork, and respect. Employees are encouraged to act with integrity, uphold company standards, and collaborate harmoniously with colleagues and supervisors. This position requires a flexible schedule, often involving an eight-hour shift with variable days based on hotel needs. The role does not require travel but demands a high level of customer service skills, attention to detail, and a genuine passion for the hospitality industry.
In addition to a competitive hourly rate of $20.79, employees at Four Seasons Hotel Denver enjoy comprehensive benefits designed to support their well-being and professional growth. These include medical, dental, and vision insurance, paid time off with vacation pay, a 401k retirement plan with company matching, complimentary stays at Four Seasons properties worldwide subject to availability, discounted public transit passes, free meals during shifts, and complimentary uniform cleaning. The hotel fosters an inclusive workplace, welcoming minorities, women, veterans, and individuals with disabilities to apply. This role is an excellent opportunity for individuals who value exceptional service, teamwork, and a sophisticated yet welcoming work environment.
Located in the vibrant Mile High City, Four Seasons Hotel Denver offers an urban retreat that combines the excitement of city life with the tranquility of a mountain getaway. Guests can immerse themselves in a wide range of activities, from attending sporting events and concerts to enjoying family-friendly performing arts. For those seeking relaxation, the hotel provides 24-hour room service, exquisite dining featuring locally sourced ingredients, handcrafted cocktails at EDGE Restaurant & Bar, and rejuvenating spa treatments. This blend of luxury and local charm makes Four Seasons Hotel Denver an exceptional destination for both leisure and business travelers.
The role at Four Seasons Hotel Denver is focused on offering unparalleled guest service as part of the esteemed Four Seasons team. The position involves assisting guests with their luggage during arrival and departure, ensuring their comfort and convenience at every step. Additionally, the role includes delivering and retrieving guests' packages and parcels, performing shoe shine services, and managing guest requests such as newspaper deliveries. The team member is expected to greet guests warmly, respond to inquiries with professionalism and hospitality, and handle any special requests or concerns with care and efficiency.
Working at Four Seasons means embracing a culture of excellence, teamwork, and respect. Employees are encouraged to act with integrity, uphold company standards, and collaborate harmoniously with colleagues and supervisors. This position requires a flexible schedule, often involving an eight-hour shift with variable days based on hotel needs. The role does not require travel but demands a high level of customer service skills, attention to detail, and a genuine passion for the hospitality industry.
In addition to a competitive hourly rate of $20.79, employees at Four Seasons Hotel Denver enjoy comprehensive benefits designed to support their well-being and professional growth. These include medical, dental, and vision insurance, paid time off with vacation pay, a 401k retirement plan with company matching, complimentary stays at Four Seasons properties worldwide subject to availability, discounted public transit passes, free meals during shifts, and complimentary uniform cleaning. The hotel fosters an inclusive workplace, welcoming minorities, women, veterans, and individuals with disabilities to apply. This role is an excellent opportunity for individuals who value exceptional service, teamwork, and a sophisticated yet welcoming work environment.
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Ability to communicate effectively in English
- Capacity to physically handle luggage and perform shoeshine service
- Willingness to work flexible shifts including evenings, weekends, and holidays
- Ability to follow company policies and standards
- Demonstrated professionalism and courteous behavior
Job Qualifications
- Ability to speak, read, and write English
- Excellent customer service and communication skills
- Previous experience in hospitality or guest services is preferred
- Ability to handle multiple tasks efficiently
- Professional appearance and demeanor
- Strong attention to detail
- Ability to work a flexible schedule including weekends and holidays
Job Duties
- Greets guests and escorts them to their rooms
- Delivers luggage to room upon check-in and picks up luggage from room upon departure
- Maintains proper records of deliveries and pick-ups
- Handles all guest interactions with the highest level of hospitality and professionalism
- Performs shoeshine service including picking up, cleaning, polishing, and returning shoes to guests
- Collects guest requests for morning newspapers and delivers them timely
- Greets all guests passing through the lobby and offers assistance
- Complies with Four Seasons' work rules and standards of conduct
- Works harmoniously and professionally with coworkers and supervisors
- Performs errands for guests and hotel that may require local travel off of the hotel property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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