Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
21c Museum Hotels stands out as an innovative hospitality company that uniquely blends the worlds of contemporary art, boutique hotel accommodations, and chef-driven dining experiences. This pioneering establishment offers guests more than just a place to stay — it delivers a multifaceted cultural experience by combining a multi-venue modern art museum with elegant accommodations and exceptional cuisine. Known for its vibrant community engagement and its dedication to leading with art, 21c Museum Hotels creates an inviting and immersive environment for travelers who appreciate creativity, sophistication, and a deep connection to local culture.
The company is not only dedicated to providing a memorable visit through its art and lodging but also consistently strives to meet the high standards of hospitality service. Employment at 21c Museum Hotels offers an opportunity to be part of a passionate team that values saying 'YES' to creating exceptional guest experiences, actively contributing to the cultural fabric of the neighborhoods where their properties are located. The organization prides itself on fostering a collaborative and welcoming atmosphere for both staff and guests.
The role of Porter/Valet at 21c Museum Hotels is critical to delivering that exceptional guest experience. Reporting to the Front Office Manager or Rooms Manager, this position operates under general supervision but requires a high level of professionalism, courtesy, and responsiveness. The Porter/Valet ensures guest satisfaction and comfort by providing attentive and prompt service for vehicle management and luggage handling. This includes greeting guests upon arrival, assisting with unloading and transporting luggage, and offering valet parking services with utmost care. The position also entails maintaining the cleanliness and attractiveness of the hotel’s lobby and entrances, which play a vital role in shaping guests’ first impressions of the property.
Additionally, the Porter/Valet acts as an ambassador for the hotel by delivering items such as laundry, newspapers, or extra linens to guest rooms and responding to inquiries about hotel services and local attractions. Staying informed about local activities and establishments is essential to providing guests with helpful recommendations and directions. Maintaining a friendly and professional demeanor at all times is necessary not only in interactions with guests but also with team members and the general public. The role requires flexibility in working hours, including nights and weekends, and willingness to work in diverse weather conditions and inside the hotel.
21c Museum Hotels values employees who demonstrate a responsible, dependable, and courteous approach, with strong communication skills and a clean, professional appearance. To succeed in this role, candidates must have a valid driver’s license, at least two years of driving experience with a clean driving record, and the capability to drive both automatic and manual transmission vehicles. The company supports training for proficiency with manual transmissions to be achieved within the first 90 days of employment. Physical readiness is equally important, as the job involves lifting luggage up to 70 pounds, prolonged standing, walking, climbing stairs, and operating luggage carts.
Overall, the Porter/Valet position at 21c Museum Hotels offers a unique opportunity to be part of a forward-thinking hospitality team that merges art and service excellence. Joining this 'flock' means embracing a creative and guest-focused mindset, contributing to a vibrant community setting, and helping to uphold the high standards that make 21c Museum Hotels a leader in boutique hospitality experiences.
The company is not only dedicated to providing a memorable visit through its art and lodging but also consistently strives to meet the high standards of hospitality service. Employment at 21c Museum Hotels offers an opportunity to be part of a passionate team that values saying 'YES' to creating exceptional guest experiences, actively contributing to the cultural fabric of the neighborhoods where their properties are located. The organization prides itself on fostering a collaborative and welcoming atmosphere for both staff and guests.
The role of Porter/Valet at 21c Museum Hotels is critical to delivering that exceptional guest experience. Reporting to the Front Office Manager or Rooms Manager, this position operates under general supervision but requires a high level of professionalism, courtesy, and responsiveness. The Porter/Valet ensures guest satisfaction and comfort by providing attentive and prompt service for vehicle management and luggage handling. This includes greeting guests upon arrival, assisting with unloading and transporting luggage, and offering valet parking services with utmost care. The position also entails maintaining the cleanliness and attractiveness of the hotel’s lobby and entrances, which play a vital role in shaping guests’ first impressions of the property.
Additionally, the Porter/Valet acts as an ambassador for the hotel by delivering items such as laundry, newspapers, or extra linens to guest rooms and responding to inquiries about hotel services and local attractions. Staying informed about local activities and establishments is essential to providing guests with helpful recommendations and directions. Maintaining a friendly and professional demeanor at all times is necessary not only in interactions with guests but also with team members and the general public. The role requires flexibility in working hours, including nights and weekends, and willingness to work in diverse weather conditions and inside the hotel.
21c Museum Hotels values employees who demonstrate a responsible, dependable, and courteous approach, with strong communication skills and a clean, professional appearance. To succeed in this role, candidates must have a valid driver’s license, at least two years of driving experience with a clean driving record, and the capability to drive both automatic and manual transmission vehicles. The company supports training for proficiency with manual transmissions to be achieved within the first 90 days of employment. Physical readiness is equally important, as the job involves lifting luggage up to 70 pounds, prolonged standing, walking, climbing stairs, and operating luggage carts.
Overall, the Porter/Valet position at 21c Museum Hotels offers a unique opportunity to be part of a forward-thinking hospitality team that merges art and service excellence. Joining this 'flock' means embracing a creative and guest-focused mindset, contributing to a vibrant community setting, and helping to uphold the high standards that make 21c Museum Hotels a leader in boutique hospitality experiences.
Job Requirements
- High school diploma or equivalent
- must have at least two years driving experience with a clean driving record
- must be able to drive vehicles with manual and automatic transmissions
- able to work flexible hours including nights and weekends
- responsible, dependable, punctual
- tactful, courteous, discreet
- strong communication skills
- must be able to speak and understand English
- clean and professional appearance
- demonstrates enthusiasm for all things 21c
- must have and maintain a valid driver's license
- must pass a background check
- must be 18 years of age or older
- must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days
- physical ability to lift luggage up to 70 lbs
- capable of prolonged standing, walking, and climbing stairs
- intermittent exposure to outside elements, primarily indoor position
Job Qualifications
- High school diploma or equivalent
- must have at least two years driving experience with a clean driving record
- must be able to drive vehicles with manual and automatic transmissions
- strong communication skills
- must be able to speak and understand English
- responsible, dependable, punctual
- tactful, courteous, discreet
- clean and professional appearance
- demonstrates enthusiasm for 21c Museum Hotels
- must have and maintain a valid driver's license
- must pass a background check
- must be 18 years of age or older
Job Duties
- Clean lobby areas and entrances and maintain free of debris to present a clean and attractive facility
- assist other employees and departments to contribute to the best overall performance of the department and hotel
- greet and assist arriving guests with help unloading luggage from vehicle and transporting to their room using luggage cart or carrying personally
- offer to park guest's vehicle and give claim ticket as valet
- assist departing guests by transporting luggage from room to lobby and helping load luggage into vehicle
- retrieve vehicle and assist guest with departure as valet
- promptly deliver laundry, newspapers, iron and ironing board, additional linens, etc. to guest rooms
- respond to inquiries and promote the hotel's services by explaining products and services
- provide guests with up-to-date hotel information to enhance customer relations
- keep abreast of local activities and area establishments to answer questions and offer recommendations
- maintain a friendly, cheerful, and courteous demeanor at all times with guests, teammates, and passersby
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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