Bell Staff/Concierge Supervisor

Westgate Lakes Resort & Spa is a premier lakefront destination offering an exceptional vacation experience in Central Florida. Known for its picturesque views, abundant recreational activities, and close proximity to world-famous theme parks and attractions, Westgate Lakes Resort & Spa has earned a reputation as a top choice for travelers seeking memorable getaways. The resort is part of Westgate Resorts, a nationally recognized hospitality leader celebrated by U.S. News as one of the Best Companies to Work For. Westgate Resorts manages over 60 resorts nationwide, providing career opportunities and growth pathways across its extensive portfolio.

As an employer, Westgate Lakes Resort & Spa is dedicated to fostering a culture of excellence, teamwork, and continuous development. Employees are valued for their contributions to creating unforgettable guest experiences while being supported in their professional advancement. The company upholds core values such as integrity, passion, and a strong work ethic, which are integral to both individual and organizational success.

The role of Guest Relations Supervisor at Westgate Lakes Resort & Spa is a pivotal leadership position responsible for overseeing the guest services team to deliver superior customer service aligned with luxury and Forbes service standards. This position typically operates on a 3pm to 11pm schedule and includes responsibilities such as assisting with hiring and training personnel, coaching team members, resolving guest issues, managing operational budgets, and maintaining efficient scheduling. The supervisor acts as manager on duty in the absence of senior leadership, taking charge of day-to-day operational needs and ensuring high service quality.

Guest Relations Supervisors are expected to challenge the status quo by continuously seeking ways to enhance guest service delivery, improve team member engagement, and elevate service scores. Additional duties include managing inventory for team member supplies, supporting leadership with administrative tasks, generating reports, and ensuring compliance with company policies. Familiarity with Forbes rating standards and proficiency in associate training techniques is essential to thrive in this role.

This role demands strong communication skills, physical stamina as the job involves extensive standing and occasional lifting of up to 60 pounds, and the ability to work in outdoor weather conditions. Working weekends and holidays may be required. Candidates must be at least 18 years old with a valid Florida State Driver’s License to operate company golf carts. As part of Westgate Resorts’ commitment to a healthy workplace, the resort is a smoke and tobacco-free environment, and all applicants must pass background checks, drug screenings, and verify eligibility to work in the United States.

Joining Westgate Lakes Resort & Spa means joining a company that truly values its employees with comprehensive benefits, including medical, dental and vision insurance, paid time off, holiday pay, 401(k) with company match, wellness programs, tuition assistance, and career development opportunities. The resort promotes a supportive and inclusive work environment where team members are empowered to succeed and contribute meaningfully to the overarching guest experience. If you are passionate about hospitality and leadership with a commitment to delivering exceptional service, the Guest Relations Supervisor role at Westgate Lakes Resort & Spa offers a rewarding career pathway within a respected and dynamic company.