Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Employee Meals
parking
Uniforms Provided
Job Description
The Jefferson Hotel is a distinguished luxury hotel that prides itself on delivering an exceptional guest experience rooted in refined Southern hospitality and timeless elegance. Located in an iconic setting, The Jefferson Hotel has become a symbol of premier accommodations, blending historic charm with modern sophistication. As a top-tier establishment, the hotel offers a wide range of upscale amenities, refined dining options, and impeccable service standards that cater to discerning travelers and high-profile guests alike. The hotel’s commitment to excellence is reflected in its longstanding reputation as one of the premier luxury hotels in its region, attracting visitors seeking comfort, elegance, and personalized attention. With a rich history and a focus on creating memorable stays, The Jefferson Hotel stands out by emphasizing guest satisfaction and a welcoming environment.
The Jefferson Hotel is currently seeking a professional and dependable Bell Staff team member to join its esteemed Guest Services department. This highly visible, guest-facing role is essential in crafting a memorable arrival and departure experience for guests through warm, attentive, and efficient service. The Bell Staff member acts as the first and last point of contact guests interact with during their stay, making it a pivotal position in upholding the hotel's commitment to personalized hospitality. The role demands a polished and personable individual who is proactive and possesses a genuine passion for delivering exceptional guest satisfaction. Responsibilities include greeting and assisting guests with their luggage, escorting them to the front desk or rooms, acquainting them with the hotel’s amenities and services, providing accurate directions and personalized local recommendations, and safely assisting with parking and vehicle retrieval.
This position requires availability throughout the week, including weekends and holidays, with shifts ranging from early morning to late evening and occasionally overnight. Flexibility to work overtime as business needs dictate is essential. The Bell Staff is expected to maintain a professional appearance, exhibit strong communication skills, and deliver services that exceed guest expectations consistently. This role is suited for candidates who thrive in dynamic, high-volume environments and are committed to upholding The Jefferson Hotel’s distinguished service standards. By joining the team, the Bell Staff member becomes part of a collaborative and supportive workplace that values attention to detail, teamwork, and growth opportunities, all while enjoying competitive pay and benefits such as employee meals, parking, and uniforms provided.
The Jefferson Hotel is currently seeking a professional and dependable Bell Staff team member to join its esteemed Guest Services department. This highly visible, guest-facing role is essential in crafting a memorable arrival and departure experience for guests through warm, attentive, and efficient service. The Bell Staff member acts as the first and last point of contact guests interact with during their stay, making it a pivotal position in upholding the hotel's commitment to personalized hospitality. The role demands a polished and personable individual who is proactive and possesses a genuine passion for delivering exceptional guest satisfaction. Responsibilities include greeting and assisting guests with their luggage, escorting them to the front desk or rooms, acquainting them with the hotel’s amenities and services, providing accurate directions and personalized local recommendations, and safely assisting with parking and vehicle retrieval.
This position requires availability throughout the week, including weekends and holidays, with shifts ranging from early morning to late evening and occasionally overnight. Flexibility to work overtime as business needs dictate is essential. The Bell Staff is expected to maintain a professional appearance, exhibit strong communication skills, and deliver services that exceed guest expectations consistently. This role is suited for candidates who thrive in dynamic, high-volume environments and are committed to upholding The Jefferson Hotel’s distinguished service standards. By joining the team, the Bell Staff member becomes part of a collaborative and supportive workplace that values attention to detail, teamwork, and growth opportunities, all while enjoying competitive pay and benefits such as employee meals, parking, and uniforms provided.
Job Requirements
- Must be able to work any day of the week, including weekends and holidays
- availability for shifts between 7:00 AM and 11:00 PM is required, with the ability to work overnight shifts and overtime as needed
- must possess a valid Virginia driver’s license and provide a current driving record with 0 or more points
- prior customer service or hospitality experience preferred, especially in a luxury or high-volume environment
- must maintain a neat, well-groomed, and professional appearance at all times
- strong communication skills and a commitment to delivering exceptional, personalized service
Job Qualifications
- Strong verbal communication and interpersonal skills
- ability to lift and transport luggage safely throughout the shift
- ability to stand and walk for extended periods, including time outdoors while assisting with vehicles
- calm and composed under pressure, particularly during peak arrival and departure times
- reliable, punctual, and able to work collaboratively in a team-oriented environment
Job Duties
- Greet and assist arriving and departing guests with warmth, professionalism, and efficiency
- escort guests to the front desk or guest rooms while safely transporting and delivering luggage
- acquaint guests with hotel amenities, dining outlets, and services, including restaurant hours and notable details about the hotel’s history
- provide accurate directions and personalized recommendations for on-property and local experiences
- assist with parking and retrieving guest vehicles in a safe and timely manner
- safely operate both automatic and manual transmission vehicles
- maintain awareness of guest activity in and around the lobby to ensure proactive service
- anticipate guest needs and respond promptly to requests
- participate in training for overnight coverage and assist during overnight shifts as required
- uphold The Jefferson Hotel’s service standards in all guest interactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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