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Job Overview
Compensation
Hourly
Range $12.00 - $16.50
Benefits
Equal opportunity employer
Job Description
This position is within a reputable hotel known for its commitment to providing exceptional guest experiences and outstanding hospitality services. The hotel is a well-established member of the hospitality industry, offering comfortable accommodations, excellent amenities, and a welcoming atmosphere to travelers and guests from around the world. It prides itself on its professionalism, dedication to guest satisfaction, and a friendly team environment that values teamwork, respect, and excellence. As an equal opportunity employer, the establishment adheres to federal employment laws and promotes a diverse and inclusive workplace.
The role of the hotel staff member involves being the face... Show More
The role of the hotel staff member involves being the face... Show More
Job Requirements
- Prior experience in customer service role
- Ability to lift and carry heavy luggage
- Friendly and professional demeanor
- Excellent communication and interpersonal skills
- Familiarity with local area attractions and restaurants
Job Qualifications
- Prior experience in customer service role
- Excellent communication and interpersonal skills
- Ability to lift and carry heavy luggage
- Friendly and professional demeanor
- Familiarity with local area attractions and restaurants
Job Duties
- Communicates effectively and genuinely with guests, team members and other departments
- Always maintains a friendly and caring demeanor in a fast-paced environment
- Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Greets and welcomes every guest upon arrival
- Becomes informed of events/functions in the hotel during shifts
- Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction
- Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring
- Communicates to Management any problem, complaint or unhappy guest
- Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive
- Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards
- Stays current with developments in the hotel by reviewing the communication logbook each shift
- updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel
- Has knowledge of and assist in all emergency procedures as required
- Attends all mandatory meetings and training classes
- Has knowledge of the names, titles and positions of key people within the hotel
- Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc
- Completes all checklists as assigned
- Rooms guest using the bellman script for informing guest about the hotel and our facilities
- Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
- Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor
- Is aware of daily group arrivals and departures
- Ensures the efficient delivery and collection of group luggage
- Assists guests to bring luggage from room to hotel entrance
- Facilitates prompt check-out by assisting guests
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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