Bell Person/Bell Man-SHM

Sayville, NY, USA|

Job Overview

Compensation

Hourly

Range $12.00 - $16.50

Benefits

Equal opportunity employer

Job Description

This position is within a reputable hotel known for its commitment to providing exceptional guest experiences and outstanding hospitality services. The hotel is a well-established member of the hospitality industry, offering comfortable accommodations, excellent amenities, and a welcoming atmosphere to travelers and guests from around the world. It prides itself on its professionalism, dedication to guest satisfaction, and a friendly team environment that values teamwork, respect, and excellence. As an equal opportunity employer, the establishment adheres to federal employment laws and promotes a diverse and inclusive workplace.

The role of the hotel staff member involves being the face of the hotel by interacting directly with guests, ensuring their stay is pleasant, comfortable, and meets the highest standards of service. The employee is expected to communicate effectively and warmly with guests, co-workers, and different departments within the hotel. The job demands a friendly and caring attitude, professionalism in appearance and behavior, and the ability to work efficiently in a fast-paced environment. Key responsibilities include greeting guests on arrival, promoting hotel services and local attractions, handling guest inquiries and complaints with empathy and proactive solutions, and assisting guests with luggage and other requests.

This role calls for a candidate who is intuitive to guest needs, proactive rather than reactive, and committed to maintaining a professional image that aligns with company guidelines. Employees will be required to stay updated on hotel events, services, and emergency procedures as well as participate in mandatory training and meetings. A thorough understanding of the local area, including pharmacies, restaurants, retail, and public transportation, is important to better assist guests. Additional duties include maintenance observations within common areas, managing group arrivals and luggage efficiently, and ensuring prompt and courteous guest check-outs. This position is essential in fostering a welcoming and efficient guest experience that embodies the hotel’s commitment to service excellence.

Job Requirements

Prior experience in customer service role
Ability to lift and carry heavy luggage
Friendly and professional demeanor
Excellent communication and interpersonal skills
Familiarity with local area attractions and restaurants

Job Qualifications

Prior experience in customer service role
Excellent communication and interpersonal skills
Ability to lift and carry heavy luggage
Friendly and professional demeanor
Familiarity with local area attractions and restaurants

Job Duties

Communicates effectively and genuinely with guests, team members and other departments
Always maintains a friendly and caring demeanor in a fast-paced environment
Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress
Demonstrates teamwork by co-operating and assisting colleagues as needed
Greets and welcomes every guest upon arrival
Becomes informed of events/functions in the hotel during shifts
Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction
Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring
Communicates to Management any problem, complaint or unhappy guest
Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive
Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards
Stays current with developments in the hotel by reviewing the communication logbook each shift
updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel
Has knowledge of and assist in all emergency procedures as required
Attends all mandatory meetings and training classes
Has knowledge of the names, titles and positions of key people within the hotel
Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc
Completes all checklists as assigned
Rooms guest using the bellman script for informing guest about the hotel and our facilities
Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor
Is aware of daily group arrivals and departures
Ensures the efficient delivery and collection of group luggage
Assists guests to bring luggage from room to hotel entrance
Facilitates prompt check-out by assisting guests
Other duties as assigned