Bell Person Supervisor

Augusta Marriott at the Convention Center is a distinguished hotel located in Augusta, known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality. Operated by ARLLC, this property functions around the clock, seven days a week, offering seamless services to guests from around the world. As a part of the globally recognized Marriott brand, Augusta Marriott provides a hospitable environment where guests can engage, explore, and discover – whether they are staying for business, leisure, or special events. The hotel boasts modern amenities, beautifully maintained facilities, and a dedicated team striving to uphold Marriott’s reputation for excellence in service and guest satisfaction.

The Bellman Supervisor role at Augusta Marriott is a vital leadership position responsible for ensuring the smooth and efficient operation of bell, door, and shuttle services. This position directly contributes to creating a memorable arrival and departure experience for every guest. The supervisor will lead a team of bell staff, doormen, and shuttle drivers, ensuring they provide courteous, professional, and timely service at all times. Key responsibilities include managing shuttle schedules and maintenance, coordinating with other hotel departments such as Front Desk and Concierge, and maintaining a welcoming lobby environment. This role requires a proactive leader who focuses on high service standards, performance coaching, and team collaboration to meet and exceed guest expectations.

Employing a hands-on approach, the Bellman Supervisor plays an integral role in the operational success of the hotel by maintaining safety, efficiency, and a positive workplace culture. This includes overseeing luggage handling, valet services, shift scheduling, and timely guest interactions while handling any service recovery opportunities with professionalism. Compensation for this role is competitive, ranging from $16 to $20 per hour, supplemented by comprehensive benefits including 401(k) matching, dental and health insurance, paid time off, and vision coverage. Successful candidates will have previous supervisory experience in hotel guest services, excellent communication and organizational skills, and a commitment to delivering high-quality hospitality service.