Bell Attendant/Shuttle Driver

Renaissance Des Moines Savery is a distinguished hotel under the management of StepStone Hospitality, renowned for its exceptional service and commitment to providing an outstanding guest experience. Located in Des Moines, this property combines historic charm with modern amenities, offering guests a memorable stay whether they are visiting for business or leisure. As part of the Renaissance brand, the hotel prides itself on delivering personalized guest services and maintaining high standards in all areas of hospitality. StepStone Hospitality, known for its expert management in the hospitality sector, ensures that the Renaissance Des Moines Savery operates smoothly and efficiently, maintaining a welcoming environment for both guests and staff.

The Bell/Shuttle position at Renaissance Des Moines Savery is a critical role that directly impacts guest satisfaction and the overall hotel experience. This job requires a highly skilled individual who excels in multitasking and demonstrates exceptional hospitality and guest service skills. The ideal candidate will be courteous, professional, and proactive, with the ability to manage various responsibilities seamlessly. The role involves escorting guests to their rooms, assisting with luggage, and inspecting guest rooms to ensure they meet quality standards and are fully stocked with supplies. Additionally, this individual will explain in-room features such as the radio, television, and in-room movie system, providing guests with comprehensive information about the hotel services, local points of interest, and entertainment options.

Further responsibilities include delivering messages, running errands, transporting guests using the hotel van while adhering to property requirements, and maintaining the cleanliness and operational readiness of the vehicle. This role also involves meticulous record-keeping, including mileage, trip details, and guest service calls. The Bell/Shuttle person will be instrumental in delivering packages, setting up sample rooms, and promptly addressing guest requests, complaints, or questions with professionalism and efficiency.

This position demands physical capabilities such as lifting up to 50 pounds, pushing, bending, stooping, and other manual tasks. Ideal candidates will have comprehensive knowledge of hotel operations and relevant health, safety, and legal regulations. CPR training is mandatory, with first aid training considered a plus, and additional language skills are preferred to enhance guest communication. The Bell/Shuttle position offers a dynamic and engaging work environment while contributing significantly to the guests’ positive impression of the Renaissance Des Moines Savery Hotel and StepStone Hospitality.