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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $20.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Equal opportunity employer
Job Description
Renaissance Des Moines Savery is a distinguished hotel under the management of StepStone Hospitality, renowned for its exceptional service and commitment to providing an outstanding guest experience. Located in Des Moines, this property combines historic charm with modern amenities, offering guests a memorable stay whether they are visiting for business or leisure. As part of the Renaissance brand, the hotel prides itself on delivering personalized guest services and maintaining high standards in all areas of hospitality. StepStone Hospitality, known for its expert management in the hospitality sector, ensures that the Renaissance Des Moines Savery operates smoothly and efficiently, maintaining a... Show More
Job Requirements
- Minimum lifting of 50 pounds
- Ability to push, bend, stoop, upward reach
- Manual dexterity
- Hearing, writing, typing skills
- Ability to timely obtain required licenses or certificates
- Other duties as assigned
- Knowledge of hotel departments and functions
- Knowledge of health, safety, and legal regulations
- High school education
- CPR training
Job Qualifications
- High school education or equivalent
- Comprehensive knowledge of hotel departments and functions
- Knowledge of applicable federal, state, and local health, safety, and legal regulations
- Mathematical and computer skills
- CPR training required
- First aid training preferred
- Additional language ability preferred
- Relevant training and experience in hospitality or customer service
Job Duties
- Escort incoming guests to rooms
- Assist guests with luggage
- Inspect guest room to ensure that it is in order and that supplies are adequate
- Explain features of room such as operation of radio, television, in-room movie system
- Offer information pertaining to available hotel services, points of interest, and entertainment attractions
- Deliver messages and run errands
- Transport guests in hotel van within property requirements
- Maintain cleanliness of both interior and exterior of van
- Maintain all mileage records on a daily basis
- Report all trips to front desk including length of drive and time spent
- Keep record of calls for service
- Deliver packages, suitcases, and trunks
- Set up sample rooms
- Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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