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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Gym membership
Job Description
Herschend Enterprises is a renowned family-owned company with a rich legacy spanning over 75 years, specializing in themed attractions and immersive hospitality experiences. As the largest family-held themed attractions company in the United States, Herschend operates 49 leading attractions and experiences worldwide. The company is committed to its core mission of Bringing Families Closer Together by Creating Memories Worth Repeating. This mission is brought to life by their passionate team of hosts who deliver exceptional service experiences rooted in what they term Heartspitality® - the perfect blend of heart and hospitality.
Among its latest ventures is Dolly Parton’s SongTeller Ho... Show More
Among its latest ventures is Dolly Parton’s SongTeller Ho... Show More
Job Requirements
- Previous experience in bell services, valet, or guest services
- Leadership experience preferred
- Physical ability to lift 25-50 lbs
- Strong communication and interpersonal skills
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and demeanor
- High level of integrity and confidentiality
- Knowledge of local attractions and transportation
Job Qualifications
- Successful track record of accomplishment and growth in hospitality operations
- Proven experience leading multi-departmental hotel operations
- Passion for delivering elevated guest experiences and attention to detail
- Knowledge of nashville’s culture, dining, and entertainment scene is a plus
- Professional appearance and demeanor aligned with luxury boutique standards
- Team-oriented mindset with willingness to support colleagues
- High level of integrity and ability to handle sensitive information confidentially
- Previous experience in bell services, valet, or guest services
- Leadership experience preferred
- Strong communication and interpersonal skills
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Physical ability to lift and transport luggage and guest items
- Knowledge of local attractions and transportation options
- Professional appearance and polished demeanor
- Ability to handle stressful situations calmly and efficiently
- Flexible to work evenings, weekends, and holidays
Job Duties
- Deliver a warm, genuine, and memorable welcome to every guest, embodying southern hospitality with a touch of dolly-inspired charm, humility, and personality
- Warmly greet guests, assist with luggage, and escort them while providing engaging, personable interactions
- Coordinate luggage handling, storage, and delivery with efficiency and care
- Serve as a key point of contact for transportation, valet coordination, and guest assistance
- Provide knowledgeable recommendations about the hotel and local area
- Anticipate guest needs and create memorable first and last impressions
- Manage high-volume arrival periods with organization and composure
- Ensure lobby and entry areas remain polished and welcoming
- Represent the hotel with professionalism, personality, joy, and a sense of showmanship
- Serve as a local expert and storyteller, sharing recommendations on nashville, music, culture, and unique hotel experiences
- Collaborate daily for arrival, departure, and vip reports to ensure proper planning and execution of personalized service
- Uphold luxury service standards and brand voice, ensuring every interaction feels personal
- Protect guest privacy and ensure safety, security, and confidentiality at all times
- Maintain a clean, organized, and visually inviting environment
- Maintain professional posture, full uniform, welcoming demeanor, and adhere to leadership directives at all times
- Collaborate with all hotel team members to ensure superior service
- Control difficult situations while maintaining a heartspitality approach
- Represent songteller hotel professionally in industry and community events
- Utilize operational systems like microsoft office and hotel systems to optimize performance and maintain transparency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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