Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Gym membership
Job Description
Herschend Enterprises is a renowned family-owned company with a rich legacy spanning over 75 years, specializing in themed attractions and immersive hospitality experiences. As the largest family-held themed attractions company in the United States, Herschend operates 49 leading attractions and experiences worldwide. The company is committed to its core mission of Bringing Families Closer Together by Creating Memories Worth Repeating. This mission is brought to life by their passionate team of hosts who deliver exceptional service experiences rooted in what they term Heartspitality® - the perfect blend of heart and hospitality.
Among its latest ventures is Dolly Parton’s SongTeller Hotel, situated in the vibrant heart of Downtown Nashville. This unique hotel embodies the spirit and charm of one of the world's most beloved cultural icons, Dolly Parton. The SongTeller Hotel offers guests an experience unlike any other, blending glamour, artistic flair, and warmth with a deep connection to Nashville’s rich music and culinary landscape. Featuring 245 rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum, the hotel promises to create unforgettable moments for every guest.
The Bell Attendant role at SongTeller Hotel is essential in curating a welcoming and seamless guest experience from arrival to departure. This position demands a heart-led hospitality professional who exudes exceptional hospitality with a touch of Dolly-inspired charm, humility, and personality. The Bell Attendant will be the first point of contact, delivering genuine warmth and memorable service that reflects the brand's dedication to personalized guest interactions. This role involves various responsibilities, such as handling luggage with care, coordinating transportation and valet services, providing concierge-level recommendations about the hotel and local attractions, and managing the overall ambiance of the lobby and entry areas.
The ideal Bell Attendant will excel in multitasking during high-volume arrival periods, demonstrating professionalism, composure, and a service-oriented mindset. Beyond operational duties, this role is about storytelling—sharing Nashville’s culture, music, and unique hotel offerings with guests in a way that deepens their connection to their environment. The position calls for a team player who collaborates with colleagues across departments to ensure an elevated service standard that aligns with luxury boutique hospitality. Safety, privacy, and guest confidentiality are paramount, and the Bell Attendant must consistently uphold these standards while maintaining an inviting physical presence.
SongTeller Hotel represents a cutting-edge concept in hospitality that weaves together local culture, music, and cuisine into a cohesive brand experience inspired by Dolly Parton herself. For those passionate about delivering elevated guest experiences with integrity, creativity, and operational expertise, the Bell Attendant role is a remarkable opportunity to contribute to a property that celebrates not just where you stay, but how you feel throughout your visit. This position requires flexibility to work evenings, weekends, and holidays to meet the dynamic needs of guests. Overall, this role offers the chance to be part of an exciting, innovative hospitality team dedicated to creating lifelong memories for guests in Nashville’s musical setting.
Among its latest ventures is Dolly Parton’s SongTeller Hotel, situated in the vibrant heart of Downtown Nashville. This unique hotel embodies the spirit and charm of one of the world's most beloved cultural icons, Dolly Parton. The SongTeller Hotel offers guests an experience unlike any other, blending glamour, artistic flair, and warmth with a deep connection to Nashville’s rich music and culinary landscape. Featuring 245 rooms, two food and beverage entertainment venues, a market, and Dolly Parton’s Museum, the hotel promises to create unforgettable moments for every guest.
The Bell Attendant role at SongTeller Hotel is essential in curating a welcoming and seamless guest experience from arrival to departure. This position demands a heart-led hospitality professional who exudes exceptional hospitality with a touch of Dolly-inspired charm, humility, and personality. The Bell Attendant will be the first point of contact, delivering genuine warmth and memorable service that reflects the brand's dedication to personalized guest interactions. This role involves various responsibilities, such as handling luggage with care, coordinating transportation and valet services, providing concierge-level recommendations about the hotel and local attractions, and managing the overall ambiance of the lobby and entry areas.
The ideal Bell Attendant will excel in multitasking during high-volume arrival periods, demonstrating professionalism, composure, and a service-oriented mindset. Beyond operational duties, this role is about storytelling—sharing Nashville’s culture, music, and unique hotel offerings with guests in a way that deepens their connection to their environment. The position calls for a team player who collaborates with colleagues across departments to ensure an elevated service standard that aligns with luxury boutique hospitality. Safety, privacy, and guest confidentiality are paramount, and the Bell Attendant must consistently uphold these standards while maintaining an inviting physical presence.
SongTeller Hotel represents a cutting-edge concept in hospitality that weaves together local culture, music, and cuisine into a cohesive brand experience inspired by Dolly Parton herself. For those passionate about delivering elevated guest experiences with integrity, creativity, and operational expertise, the Bell Attendant role is a remarkable opportunity to contribute to a property that celebrates not just where you stay, but how you feel throughout your visit. This position requires flexibility to work evenings, weekends, and holidays to meet the dynamic needs of guests. Overall, this role offers the chance to be part of an exciting, innovative hospitality team dedicated to creating lifelong memories for guests in Nashville’s musical setting.
Job Requirements
- Previous experience in bell services, valet, or guest services
- Leadership experience preferred
- Physical ability to lift 25-50 lbs
- Strong communication and interpersonal skills
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and demeanor
- High level of integrity and confidentiality
- Knowledge of local attractions and transportation
Job Qualifications
- Successful track record of accomplishment and growth in hospitality operations
- Proven experience leading multi-departmental hotel operations
- Passion for delivering elevated guest experiences and attention to detail
- Knowledge of nashville’s culture, dining, and entertainment scene is a plus
- Professional appearance and demeanor aligned with luxury boutique standards
- Team-oriented mindset with willingness to support colleagues
- High level of integrity and ability to handle sensitive information confidentially
- Previous experience in bell services, valet, or guest services
- Leadership experience preferred
- Strong communication and interpersonal skills
- Ability to lead a team and maintain high service standards
- Excellent organizational and multitasking abilities
- Physical ability to lift and transport luggage and guest items
- Knowledge of local attractions and transportation options
- Professional appearance and polished demeanor
- Ability to handle stressful situations calmly and efficiently
- Flexible to work evenings, weekends, and holidays
Job Duties
- Deliver a warm, genuine, and memorable welcome to every guest, embodying southern hospitality with a touch of dolly-inspired charm, humility, and personality
- Warmly greet guests, assist with luggage, and escort them while providing engaging, personable interactions
- Coordinate luggage handling, storage, and delivery with efficiency and care
- Serve as a key point of contact for transportation, valet coordination, and guest assistance
- Provide knowledgeable recommendations about the hotel and local area
- Anticipate guest needs and create memorable first and last impressions
- Manage high-volume arrival periods with organization and composure
- Ensure lobby and entry areas remain polished and welcoming
- Represent the hotel with professionalism, personality, joy, and a sense of showmanship
- Serve as a local expert and storyteller, sharing recommendations on nashville, music, culture, and unique hotel experiences
- Collaborate daily for arrival, departure, and vip reports to ensure proper planning and execution of personalized service
- Uphold luxury service standards and brand voice, ensuring every interaction feels personal
- Protect guest privacy and ensure safety, security, and confidentiality at all times
- Maintain a clean, organized, and visually inviting environment
- Maintain professional posture, full uniform, welcoming demeanor, and adhere to leadership directives at all times
- Collaborate with all hotel team members to ensure superior service
- Control difficult situations while maintaining a heartspitality approach
- Represent songteller hotel professionally in industry and community events
- Utilize operational systems like microsoft office and hotel systems to optimize performance and maintain transparency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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