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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.16
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
short-term disability
long-term disability
Mental Health Resources
Paid Time Off
sick pay
Holiday pay
401(K) Plan with Employer Matching
Free Employee Meals
Tuition Reimbursement
Discounts on Sage and Marriott hotels and restaurants
Employee Referral Bonus Program
Job Description
The Elizabeth Hotel, located in Old Town Fort Collins, is a distinguished hospitality establishment that combines curated art, live music, and exceptional guest experiences to create a unique and memorable environment. As part of Sage Hospitality, a company that values creativity, community engagement, and professional growth, The Elizabeth Hotel offers more than just a place to stay; it provides an immersive cultural atmosphere highlighted by fine collections of art from local students and professors. Music is an integral part of the hotel's identity, influencing everything from interior design and amenities to programming and guest experiences. Alongside the hotel, guests can... Show More
Job Requirements
- High school diploma or equivalent
- No prior experience required
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Knowledge of local establishments and community
- Ability to drive automatic and manual vehicles
- Valid driver's license
- Clean driving record meeting insurance requirements
Job Qualifications
- High school diploma or equivalent
- Must have general knowledge of basic customer service skills and be fluent in oral and written English
- Must have knowledge of local establishments, businesses and the surrounding community in general
- Must be able to drive automatic and manual vehicles
- Must have a valid driver's license
- Must have a driving record that meets the needs of our insurance carrier
Job Duties
- Meet and greet all guests in all forms of transportation arriving at the hotel
- Assist guests with retrieving their luggage from vehicles
- Point out to guest and note existing vehicle damage on key tags in the appropriate space provided
- Assist Doorman in escorting guests and luggage into the lobby for registration
- Explain valet parking procedures and fees
- Give proper directions to registration area for check-in
- Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto
- Drive vehicles in a safe and efficient manner
- Give general directions and information
- Open vehicle doors to assist guests
- Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities
- Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart
- Professionalism and courtesy are to be extended at all times to guests, associates and vendors
- Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel
- Associates should take initiative to offer assistance or answer questions throughout the hotel
- Associates should always demonstrate self-confidence, energy, and enthusiasm
- Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns
- Associates should take responsibility to formally or informally learn about other departments within the hotel
- Associates are encouraged to offer improvement ideas and acknowledge good performance of others
- Use empowerment to exceed associate and guest expectations and resolve conflicts
- Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction
Job Criteria
Experience
No experience required
Job Location
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