Bell & Door Attendant

The Ritz-Carlton New York NoMad is part of the prestigious Ritz-Carlton brand, renowned worldwide for setting the gold standard in luxury hospitality. Located at 25 W 28th St, New York, this esteemed hotel blends elegant, refined accommodations with impeccable service to deliver unforgettable guest experiences. As a luxury hotel, The Ritz-Carlton focuses on attention to detail, personalized service, and creating memorable stays for all guests. With over 100 award-winning hotels globally, The Ritz-Carlton brand is synonymous with excellence in hospitality, and the New York NoMad location is among its premier properties.

At The Ritz-Carlton New York NoMad, the role offered is a full-time non-management position in the Rooms and Guest Services Operations category. The pay range is between $21.50 and $28.67 per hour, and the position is tip eligible, providing additional earning opportunities. This position also includes a training period with a preferred pay rate of $43.00 to $50.58 per hour, anticipated to occur from May to mid-June. The role demands a high degree of customer service skill and physical stamina, as it involves direct interaction with guests and handling luggage.

This role is fundamentally about ensuring that every guest receives attentive, courteous, and efficient service from arrival to departure. You will be the friendly, professional face greeting guests, assisting them with their luggage, escorting them to their rooms, and providing information about the hotel’s amenities, services, and nearby attractions. The position requires a good understanding of the hotel’s facilities, including room features such as keys, minibars, in-room safes, ice machines, laundry services, and vending areas, to assist guests effectively.

In addition to guest interaction, you will assist in the logistical aspects of guest arrivals and departures, including helping them in and out of vehicles, arranging transportation such as taxis or shuttle services, and managing parking procedures. The position demands physical capabilities such as lifting and moving luggage up to 75 pounds, standing or walking for long periods, and navigating a variety of walking surfaces including steps and ramps.

Safety and professionalism are paramount; you will be required to adhere to all company safety policies and complete relevant safety training. Maintaining a neat and professional appearance in uniform is essential, as is safeguarding the privacy and property of guests and the hotel. The Ritz-Carlton fosters a respectful and supportive work environment where team members uplift one another to achieve shared goals. Your contributions will help uphold the renowned "Gold Standards" of The Ritz-Carlton, which include the employee promise, service credo, and core service values that distinguish the brand globally.

By joining The Ritz-Carlton New York NoMad, you become part of Marriott International’s portfolio of exceptional hospitality brands. The company is committed to equal employment opportunities, diversity, and inclusion, creating a work environment where all employees feel valued and empowered to develop their careers. This role is an excellent opportunity for individuals passionate about luxury hospitality service to begin or advance their career, develop new skills, and grow within a world-class hotel brand. The Ritz-Carlton promises opportunities to be proud of your work, contribute meaningfully to a team, and become your best professional self, all within the vibrant and dynamic setting of New York City’s NoMad neighborhood.