Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $28.10
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program
Job Description
Nordstrom is a leading fashion retailer known for its commitment to exceptional customer service and high-quality products across various categories, including apparel, shoes, accessories, and beauty. Founded over a century ago, Nordstrom has established itself as a premier shopping destination with a reputation for combining style with personalized experiences. The company's Beauty Department is a vibrant part of this legacy, offering customers access to prestigious luxury brands, expert advice, and the latest trends in makeup and skincare. Nordstrom’s approach focuses on creating welcoming, inclusive environments where customers feel valued and inspired.
The role of a Beauty Counter Manager at Nordstrom is more than just sales; it is about cultivating a personalized beauty journey for customers while leading a dedicated team in a dynamic retail setting. As a Beauty Counter Manager, you will be entrusted with maintaining the highest standards of customer service, delivering expert beauty consultations, and driving sales for your assigned beauty brand. This position requires a passion for beauty trends and techniques, as well as the ability to connect with customers both in-store and through digital platforms. Nordstrom emphasizes a commissioned sales environment where results and customer loyalty are paramount. You will be responsible for creating memorable beauty experiences that promote brand loyalty and maximize business growth.
Your daily activities will involve conducting makeup applications, providing skincare analyses, and recommending tailored products that align with each customer's unique beauty goals. Collaboration is key, as you will work alongside team members to foster an inclusive and welcoming ambiance. You will also play a crucial role in managing event scheduling, executing vendor promotions, and maintaining strong vendor partnerships that enhance the overall success of the counter.
The position offers competitive hourly pay ranging between $27.00 and $28.10 and includes commission opportunities that vary according to the merchandise category, with beauty sales generally earning 3 percent commission. Nordstrom is committed to supporting employees through a comprehensive benefits package, underscoring the company’s recognition that its people are its greatest asset. This role requires flexibility in schedule, a proactive attitude, and the physical stamina to manage the demands of a retail environment. With ongoing training from Nordstrom and its luxury brand partners, you will stay at the forefront of industry trends and innovations, enabling you to serve customers with the latest beauty knowledge and techniques.
Overall, the Beauty Counter Manager at Nordstrom is a multifaceted role that combines sales leadership, customer service excellence, and beauty expertise. Those who thrive in this position are passionate about beauty, adept at using technology and social media to grow their customer base, and possess strong organizational and multitasking skills. Whether advising a first-time skincare user or a seasoned beauty enthusiast, you will have the opportunity to make a meaningful impact on customers’ lives while contributing to the continued success of Nordstrom’s Beauty Department. This career opportunity is ideal for individuals who are driven, personable, and eager to advance in the retail beauty industry.
The role of a Beauty Counter Manager at Nordstrom is more than just sales; it is about cultivating a personalized beauty journey for customers while leading a dedicated team in a dynamic retail setting. As a Beauty Counter Manager, you will be entrusted with maintaining the highest standards of customer service, delivering expert beauty consultations, and driving sales for your assigned beauty brand. This position requires a passion for beauty trends and techniques, as well as the ability to connect with customers both in-store and through digital platforms. Nordstrom emphasizes a commissioned sales environment where results and customer loyalty are paramount. You will be responsible for creating memorable beauty experiences that promote brand loyalty and maximize business growth.
Your daily activities will involve conducting makeup applications, providing skincare analyses, and recommending tailored products that align with each customer's unique beauty goals. Collaboration is key, as you will work alongside team members to foster an inclusive and welcoming ambiance. You will also play a crucial role in managing event scheduling, executing vendor promotions, and maintaining strong vendor partnerships that enhance the overall success of the counter.
The position offers competitive hourly pay ranging between $27.00 and $28.10 and includes commission opportunities that vary according to the merchandise category, with beauty sales generally earning 3 percent commission. Nordstrom is committed to supporting employees through a comprehensive benefits package, underscoring the company’s recognition that its people are its greatest asset. This role requires flexibility in schedule, a proactive attitude, and the physical stamina to manage the demands of a retail environment. With ongoing training from Nordstrom and its luxury brand partners, you will stay at the forefront of industry trends and innovations, enabling you to serve customers with the latest beauty knowledge and techniques.
Overall, the Beauty Counter Manager at Nordstrom is a multifaceted role that combines sales leadership, customer service excellence, and beauty expertise. Those who thrive in this position are passionate about beauty, adept at using technology and social media to grow their customer base, and possess strong organizational and multitasking skills. Whether advising a first-time skincare user or a seasoned beauty enthusiast, you will have the opportunity to make a meaningful impact on customers’ lives while contributing to the continued success of Nordstrom’s Beauty Department. This career opportunity is ideal for individuals who are driven, personable, and eager to advance in the retail beauty industry.
Job Requirements
- physical requirements including continuous movement for 6-8 hours per shift with frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
- frequent use of hands for grasping, fine manipulation, pushing and pulling
- ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head
- regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Job Qualifications
- passion for customer service and beauty, including trends, makeup application, and skincare
- excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
- empathy and respect for all customers, providing a supportive environment during makeup and skincare application
- strong multitasking, organization, and follow-through skills
- drive to achieve sales goals, with interest in using networking and technology
- ability to work a flexible schedule based on business needs, including evenings and weekends
- high level of ownership, accountability, and initiative
Job Duties
- conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
- collaborate with team members to create a welcoming and inclusive environment for all customers
- set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools including text and social media
- manage the scheduling and execution of vendor events and promotions
- build and maintain strong vendor relationships to maximize business results
- keep department customer-ready through organization and cleanliness
- keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
- manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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