Bear Restaurant - Food Runner

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.40

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid training

wellness programs

Job Description

Stanly Ranch, Auberge Collection, is an exquisite luxury resort located in the heart of Napa Valley, renowned for its unique blend of casual yet sophisticated atmosphere, set amidst over 700 acres of sprawling vineyards and farmland. This resort represents a dynamic evolution from a historic working ranch to a premier luxury destination that honors the heritage and culture of Napa Valley’s vibrant wine-growing region. With breathtaking views of the Mayacamas Mountains, Stanly Ranch offers guests an immersive experience that combines world-class accommodations, exceptional dining, wellness offerings, and unparalleled recreational adventures. The resort features 135 airy cottage guestrooms and suites designed for comfort and tranquility, each boasting private outdoor terraces with fire pits to enhance the serene ambiance. Additionally, the property offers an exclusive collection of Vineyard Homes and furnished Villas, providing a rare ownership opportunity within an elite community setting. Dining at Stanly Ranch is a culinary journey with three distinct venues, including Bear, a restaurant that celebrates local farmers and makers through thoughtfully prepared dishes that reflect the spirit of the region. The resort’s Halehouse Spa provides transformative wellness treatments aimed at helping guests achieve their full potential through tailored experiences that revive both body and mind. Situated with convenient access to both Napa and Sonoma, Stanly Ranch is perfectly positioned to offer guests an authentic connection to Northern California’s wine country. As part of Auberge Collection, the resort embodies a crafted luxury ethos that places a strong emphasis on ambiance, exceptional service, and memorable experiences, making it a sought-after destination for discerning travelers worldwide. The employment opportunity within this setting is for the role of Food Runner at Bear, the resort’s signature dining venue. This hourly position, starting at $17.40 per hour, plays a crucial part in delivering impeccable dining service by efficiently and courteously delivering food and beverage orders to guests, maintaining the overall presentation and cleanliness of the restaurant, and supporting the team to uphold Stanly Ranch’s high standards of hospitality and service excellence. The role demands a deep understanding of the restaurant’s layout, food items, and preparation methods, as well as the ability to anticipate guest needs and foster positive interactions consistently. This position offers individuals an excellent chance to join the hospitality world within a prestigious luxury resort brand renowned for its commitment to quality, community, and culture. Stanly Ranch, Auberge Collection, values its team members and fosters an environment where staff are encouraged to innovate, support each other, and contribute to creating outstanding guest experiences that align with the resort’s philosophy of honest luxury and cultivated elegance. By joining Stanly Ranch as a Food Runner, candidates become part of a highly motivated team dedicated to delivering unforgettable service in one of the world’s premier wine country destinations.

Job Requirements

High school diploma or equivalent
prior experience in food & beverage service
responsible beverage service training certificate
ability to work flexible hours including weekends and holidays
strong communication and interpersonal skills
ability to stand for extended periods
positive attitude and team player

Job Qualifications

Prior experience in food & beverage service
experience in table service & positioning
responsible beverage service training certificate
CPR certification
bilingual Spanish
prior experience with P.O.S. system

Job Duties

Maintain complete knowledge of dining room layout
maintain complete knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture serving temperature, portion size, garnish and method of presentation
deliver food in accordance with restaurant standards of service
maintain complete knowledge of correct maintenance and use of equipment
learn and effectively use P.O.S. system and manual systems
maintain complete knowledge and comply with all departmental policies/service procedures
complete all opening side duties as assigned
organize the assigned station and ensure readiness prior to guest arrival
review daily specials and maintain awareness of 86’d items throughout the shift
make all varieties of coffee in accordance with departmental standards
retrieve all food orders from the kitchen and place on trays in accordance with departmental standards
retrieve all beverage orders from the bar and place on trays in accordance with departmental standards
understand and anticipate guests’ needs and respond promptly
acknowledge all guests, however busy and whatever time of day and maintain positive guest relations at all times
be familiar with all hotel services/features and local attractions/activities
handle guest complaints following the four step procedure and ensuring guest satisfaction
monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
complete closing side duties as assigned
legibly document maintenance needs on work orders and submit to manager
attend menu training, pre-shifts and other required meetings as scheduled