Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
Annual Bonus Opportunity
Job Description
Seminole Hard Rock Hotel & Casino Hollywood stands as the flagship casino resort of Hard Rock International and is proudly owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming, and hospitality destination represents a remarkable fusion of luxury, excitement, and culture. With a vast $1.5 billion expansion unveiled on October 24, 2019, the resort has elevated its status as a premier destination for travelers and gaming enthusiasts alike. The resort now boasts 1,271 guest rooms spread across multiple towers including the iconic Guitar Hotel featuring 638 upscale guestrooms, the adjacent Oasis Tower with 168 luxury guestrooms and unique swim-up suites, and 465 newly redesigned guestrooms in the Hard Rock Hotel.
Additional amenities at the resort cater to a wide array of guest preferences. Visitors can enjoy the lush "Bora Bora" style lagoon, complete with private cabanas and butler service, or unwind in the expansive 42,000-square-foot Rock Spa & Salon. For those seeking recreation beyond gaming, a 13.5-acre water experience is available for swimming, kayaking, and paddleboarding. The property also offers 19 dining outlets and 20 bars and lounges, delivering diverse culinary experiences. The gaming floor is impressive with 3,100 slots, 195 table games, and a 45-table poker room. Business guests can utilize 120,000 square feet of meeting and convention space, including a 38,000-square-foot exhibition hall and a 26,000-square-foot retail promenade. The Hard Rock Live entertainment venue, seating up to 7,000 guests, hosts an array of A-list entertainers, comedy acts, Broadway performances, sporting events, and live broadcasts. Conveniently located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), the resort is just 10 minutes from Fort Lauderdale-Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.
The position available is a dining room attendant role at Seminole Hard Rock Hotel & Casino Hollywood, reporting under the Assistant Manager's direction. This part-time or full-time position involves preparing dining areas for guest use, maintaining cleanliness, setting tables, and serving meals while ensuring a positive guest experience. The role demands adherence to stringent standards of health, sanitation, and the Gaming Commission's regulations, alongside maintaining a courteous, friendly, and professional demeanor towards guests and colleagues. Responsibilities include clearing, cleaning, resetting tables, assisting servers and bussers, communicating customer requests efficiently, and being knowledgeable about the restaurant's layout and order systems. The ideal candidate will have a minimum of six months' experience in high-volume food service or customer service, with preferred experience in table service restaurants. A High School Diploma or equivalent is required. Candidates should be capable of handling physical demands such as lifting up to 50 pounds and working in a fast-paced, often noisy casino environment with exposure to second-hand smoke. Seminole Gaming prioritizes employment for Native Americans per Tribal Council policy and requires gaming licensure upon successful background checks, including credit and criminal history. This role offers an exciting opportunity to be part of a leading entertainment and hospitality resort where exceptional guest service, teamwork, and operational excellence are valued and rewarded.
Additional amenities at the resort cater to a wide array of guest preferences. Visitors can enjoy the lush "Bora Bora" style lagoon, complete with private cabanas and butler service, or unwind in the expansive 42,000-square-foot Rock Spa & Salon. For those seeking recreation beyond gaming, a 13.5-acre water experience is available for swimming, kayaking, and paddleboarding. The property also offers 19 dining outlets and 20 bars and lounges, delivering diverse culinary experiences. The gaming floor is impressive with 3,100 slots, 195 table games, and a 45-table poker room. Business guests can utilize 120,000 square feet of meeting and convention space, including a 38,000-square-foot exhibition hall and a 26,000-square-foot retail promenade. The Hard Rock Live entertainment venue, seating up to 7,000 guests, hosts an array of A-list entertainers, comedy acts, Broadway performances, sporting events, and live broadcasts. Conveniently located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), the resort is just 10 minutes from Fort Lauderdale-Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.
The position available is a dining room attendant role at Seminole Hard Rock Hotel & Casino Hollywood, reporting under the Assistant Manager's direction. This part-time or full-time position involves preparing dining areas for guest use, maintaining cleanliness, setting tables, and serving meals while ensuring a positive guest experience. The role demands adherence to stringent standards of health, sanitation, and the Gaming Commission's regulations, alongside maintaining a courteous, friendly, and professional demeanor towards guests and colleagues. Responsibilities include clearing, cleaning, resetting tables, assisting servers and bussers, communicating customer requests efficiently, and being knowledgeable about the restaurant's layout and order systems. The ideal candidate will have a minimum of six months' experience in high-volume food service or customer service, with preferred experience in table service restaurants. A High School Diploma or equivalent is required. Candidates should be capable of handling physical demands such as lifting up to 50 pounds and working in a fast-paced, often noisy casino environment with exposure to second-hand smoke. Seminole Gaming prioritizes employment for Native Americans per Tribal Council policy and requires gaming licensure upon successful background checks, including credit and criminal history. This role offers an exciting opportunity to be part of a leading entertainment and hospitality resort where exceptional guest service, teamwork, and operational excellence are valued and rewarded.
Job Requirements
- High School Diploma or equivalent
- Minimum 6 months experience in high volume food service or customer service preferred
- Ability to lift and/or move up to 50 pounds
- Availability to work in fast-paced, noisy environment
- Knowledge of health and sanitation guidelines
- Must obtain gaming licensure including passing a credit check and criminal background check
- Ability to stand, walk, use hands, reach, talk, hear, taste or smell frequently
- Ability to adjust vision focus including close, distance, color, peripheral vision, and depth perception
- Preferably Native American applicants given Tribal Council hiring preference
Job Qualifications
- High School Diploma or equivalent
- Minimum of 6 months experience in high volume food service or customer service preferred
- Table service restaurant experience preferred
- Ability to handle guest interactions professionally
- Knowledge of health and sanitation standards
- Familiarity with restaurant seating and ordering systems
Job Duties
- Conduct oneself in accordance with Gaming Commission regulations and Seminole Tribe/departmental policies and procedures
- Complete all established set-up, stocking and closing duties on time
- Clear, clean and reset tables according to procedures
- Clean area under and around tables and hutches
- Know and adhere to health and sanitation guidelines at all times
- Demonstrate courteous, friendly, polite, congenial and efficient attitude
- Promote positive guest/employee relations
- Serve all guests according to established standards of service
- Deliver all items in a timely and courteous manner
- Assist servers and bussers as necessary with pre-bus and pre-set standards
- Communicate customer requests to assigned server
- Be knowledgeable of restaurant seating plan including sections, table numbers and seat numbers
- Be knowledgeable of restaurant ordering and expediting systems
- Communicate with kitchen expeditor, check order duplicates for correctness, communicate discrepancies to expeditor
- Complete all set-up and closing duties timely
- Be familiar with all menu specifications and abbreviations
- Handle concerns and questions from customers or relay guest complaints/compliments to Assistant Manager on duty
- Maintain a clean, safe, hazard-free work environment within area of responsibility
- Adhere to food and beverage policies, procedures, state liquor laws and all related manual materials
- Promote positive public/employee relations at all times
- Perform all other related and compatible duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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