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Bay Host (Server)

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Free play
Discounted food and retail
Weekly meals
Health Insurance
Dental Insurance
Vision Insurance
401(k) plan with team member match
Mental well-being platform
Competitive Hourly Wages
Tips available for certain positions

Job Description

Topgolf is a dynamic global sports and entertainment community that thrives on the power of play to create fun, connection, and innovation. Located in Augusta, Georgia, Topgolf is a leading entertainment venue that offers a unique experience combining sports, socializing, and food and beverage services. The company stands out as an inclusive and innovative employer with a culture that fosters teamwork, creativity, and exceptional service. Topgolf is committed to providing an inviting, safe, and engaging environment both for its guests, known as Players, and its team members, called Playmakers.

Topgolf is currently hiring for a Bay Host position at its Augusta location, a role crucial to delivering the exciting and entertaining experience that defines the brand. The Bay Host acts as the first point of contact for Players, enthusiastically welcoming them to their bays, and setting the tone for an unforgettable visit. This position involves a mix of customer service, hospitality, and operational duties, all focused on creating a memorable and seamless experience for every guest. Bay Hosts engage with visitors by recommending food, drinks, and gaming options tailored to their preferences, which helps boost overall sales while enhancing the customer journey.

The role demands a passionate, outgoing individual who thrives in a fast-paced, team-oriented environment. With an emphasis on player-focused service, Bay Hosts provide top-notch food and beverage recommendations, promptly take and deliver orders, maintain clean and organized bay areas, and ensure the venue stays safe and inviting. They will work closely with fellow Playmakers to support each other in managing daily operations and resolving any concerns with a positive attitude. This role also requires physical stamina, given the demands of lifting, bending, being on feet for extended periods, and engaging actively in various tasks throughout a typical shift.

Topgolf believes in investing in its employees by offering competitive hourly wages, opportunities for tips depending on the position, and a comprehensive benefits package available to those who qualify. Benefits include health, dental, and vision insurance, a 401(k) plan with a Playmaker match, a mental well-being platform, and perks such as free game play, discounted food and retail, and weekly meals. The company promotes from within, offering significant career growth opportunities and encouraging a fun, inclusive work environment where individuality and teamwork drive success.

Topgolf is an equal opportunity employer dedicated to creating an equitable and harassment-free workplace that respects diversity in all forms. Employment at Topgolf requires legal age compliance for serving alcohol, and the company participates in the E-Verify program to ensure legal eligibility to work in the United States. If you have a positive attitude, love working with people, enjoy a popular and energetic setting, and have prior experience serving food and beverages within hospitality or entertainment, Topgolf invites you to join the team and help create unforgettable moments for all Players.

Job Requirements

  • Must be of legal age to serve alcohol where required by law
  • prior experience in food and beverage service
  • ability to thrive in a busy, fast-paced environment
  • strong interpersonal and customer service skills
  • physical ability to lift, bend, stoop, and carry items weighing up to 50 pounds
  • willingness to work day, night, and weekend shifts
  • commitment to teamwork and Topgolf's core values

Job Qualifications

  • Positive attitude
  • ability to work in a fast-paced and popular environment
  • experience serving alcoholic and non-alcoholic beverages in a restaurant, hospitality, or entertainment setting
  • strong teamwork and communication skills
  • player-focused service orientation
  • ability to lift and carry up to 50 pounds
  • ability to stand and be active for long periods
  • adherence to safety and sanitation protocols

Job Duties

  • Welcome players to their bays with energy and enthusiasm
  • connect with players to understand their visit and recommend food, beverage, and gaming options
  • provide outstanding food and beverage service including taking orders quickly and accurately
  • keep bay areas clean and organized by clearing tables and refilling drinks
  • collaborate with fellow Playmakers to ensure seamless player experiences
  • maintain safety and sanitation standards throughout the venue
  • live and promote Topgolf's core values of fun, one team, excellence, courage, and caring

Job Criteria

Experience

Entry Level (1-2 years)


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