Baseball Box Office Manager

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $41,100.00 - $55,100.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

flexible schedule

Job Description

Capitol Broadcasting Company, Inc. (CBC) is a leading diversified communications and media company based in Raleigh, North Carolina, with a robust presence across television, radio, digital media, live entertainment, hospitality, and real estate. Among its many entities, CBC owns and operates WRAL-TV, WRAZ-TV, and numerous radio stations; manages the Durham Bulls Baseball Club and Bull City Hospitality; and supports startup ecosystems and historic developments such as the American Underground startup hub and the American Tobacco Historic District. With a commitment to innovation, community engagement, and delivering memorable experiences, CBC stands as a prominent player in the southeastern United States' media and entertainment landscape.

Within this dynamic organization, the Durham Bulls Baseball Club seeks a dedicated and detail-oriented Box Office Manager to join its Ticketing Department. This full-time role is critical to the successful operation of Durham Bulls Athletic Park, overseeing all box office functions and ensuring an exceptional experience for fans, 919 Members, and clients alike. As the Box Office Manager, you will lead daily ticketing operations including managing ticket inventory, pricing, order fulfillment, and direct customer engagement through various channels. You will supervise and develop a team of seasonal and game day staff, coordinate ticketed areas such as picnic and group spaces, and serve as a central point of contact for ticket-related inquiries and issues.

The position demands a proactive approach to revenue generation, meticulous attention to detail, and an unwavering commitment to customer service excellence in a fast-paced and high-demand environment. Your expertise in ticketing systems and data management will be instrumental as you build and maintain ticketed events for both baseball and non-baseball occasions. With the ability to multitask and lead under pressure, you will support season ticket renewals, coordinate charitable and complimentary ticket requests, and ensure seamless game day operations including walk-up sales and in-person service. This opportunity offers an engaging blend of administrative responsibilities and hands-on interaction, ideal for a motivated professional passionate about sports, live events, and community engagement. Joining the CBC family means becoming part of a forward-thinking team known for professional integrity and innovation in entertainment and communications.

Job Requirements

Ability to work flexible hours as needed, including evenings, weekends, and holidays and all Bulls games and special events
ability to perform under stress, manage multiple priorities simultaneously, and maintain composure during live events and time-sensitive situations
ability to remain focused and perform work in noisy and crowded environments with multiple distractions
ability to work outdoors in unpredictable weather conditions

Job Qualifications

Minimum of 2+ years of experience in box office operations, ticketing, or a related field (sports or live events preferred)
demonstrated ability to lead and manage staff in a fast-paced, customer-facing environment
strong organizational skills with exceptional attention to detail and accuracy
excellent communication skills, both written and verbal
proven ability to multitask, prioritize, and problem-solve effectively
customer-first mindset with a commitment to delivering a high-level fan experience
proficiency with ticketing systems (Ticketmaster / Archtics experience preferred) and Microsoft Office
positive attitude, strong work ethic, and ability to collaborate across departments

Job Duties

Support all aspects of the Ticketing Department, including daily box office operations and event execution
build, manage, and maintain ticketed events, pricing, inventory, and offers for baseball and non-baseball events
oversee all ticket fulfillment processes, including order processing, payments, and distribution
manage game day box office operations, including walk-up sales, customer service, phone inquiries, and seat relocations
recruit, train, schedule, and supervise part-time, seasonal, and game day box office staff
provide leadership, direction, and performance feedback to all box office personnel
serve as a primary point of contact for ticket-related issues, ensuring timely investigation and resolution