Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Hard Rock Casino Bristol is a premier entertainment destination known for its vibrant atmosphere, exceptional gaming experience, and top-notch customer service. As a part of the globally recognized Hard Rock brand, the casino combines world-class gaming with exquisite dining, live entertainment, and a welcoming environment that consistently attracts local guests and visitors. Committed to providing an exciting and memorable experience, Hard Rock Casino Bristol prides itself on fostering a work culture that values its employees and promotes their health, well-being, and work-life balance through a comprehensive benefits package. This package is designed to help team members maintain good health, plan for the future, and enjoy a fulfilling work environment. Employment benefits may vary depending on job status, and additional details are accessible through their career site, ensuring prospective employees have transparent information about what they gain by joining the team.
The Bartender position at Hard Rock Casino Bristol plays a crucial role in delivering exceptional beverage service and guest relations within a dynamic casino venue. The individual in this role is responsible for creating an inviting atmosphere, ensuring guests choose Hard Rock Casino Bristol as their preferred gaming and dining destination. This position demands a professional with extensive knowledge of spirits, beers, and wines, who can not only memorize and prepare an array of classic and specialty cocktails but also develop new recipes under management guidance. Serving a dual function, the bartender actively engages with guests by providing personalized beverage and food recommendations, taking customer orders promptly, and maintaining accuracy in billing and transactions.
Beyond guest interaction, the bartender manages their work station meticulously, maintaining cleanliness and bar inventory, adhering strictly to food and beverage policies as well as state liquor laws. They also serve as mentors and role models to other team members, fostering a culture of superior guest service. The role often involves working flexible shifts, including holidays and weekends, emphasizing the need for adaptability and a positive attitude. A strong focus is placed on teamwork, effective communication with culinary staff, and upholding the brand's reputation through professional demeanor and attentive service to each patron, ensuring every guest departs with a positive impression of the Hard Rock experience.
The Bartender position at Hard Rock Casino Bristol plays a crucial role in delivering exceptional beverage service and guest relations within a dynamic casino venue. The individual in this role is responsible for creating an inviting atmosphere, ensuring guests choose Hard Rock Casino Bristol as their preferred gaming and dining destination. This position demands a professional with extensive knowledge of spirits, beers, and wines, who can not only memorize and prepare an array of classic and specialty cocktails but also develop new recipes under management guidance. Serving a dual function, the bartender actively engages with guests by providing personalized beverage and food recommendations, taking customer orders promptly, and maintaining accuracy in billing and transactions.
Beyond guest interaction, the bartender manages their work station meticulously, maintaining cleanliness and bar inventory, adhering strictly to food and beverage policies as well as state liquor laws. They also serve as mentors and role models to other team members, fostering a culture of superior guest service. The role often involves working flexible shifts, including holidays and weekends, emphasizing the need for adaptability and a positive attitude. A strong focus is placed on teamwork, effective communication with culinary staff, and upholding the brand's reputation through professional demeanor and attentive service to each patron, ensuring every guest departs with a positive impression of the Hard Rock experience.
Job Requirements
- Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery
- must successfully pass background check
- must have valid food handlers card and liquor license
- must successfully pass drug screening
- must be at least twenty-one 21 years of age
- must be able to work holidays and weekends, as well as flexible shifts
Job Qualifications
- Secondary school degree preferred
- previous work experience in hospitality service for at least 2 years
- at least 1 year of high volume bartending experience
- extensive beer, liquor, and wine knowledge
- knowledge concerning the history and composition of common ingredients, spirits, beer, and wines
- demonstrated spirit differentiation and drink preparation techniques
- excellent customer service skills including a positive, friendly, and outgoing attitude
Job Duties
- Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment
- responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
- takes customer drink orders
- properly greet each guest and provide outstanding customer service offering drink and food specials
- totals bills, presents check, collects settlement, and processes payment
- reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
- be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately
- prepare cocktails according to recipes, using correct tools and glassware
- memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly
- develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods
- greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions
- serve food and beverages, ensuring timeliness, completeness, and accuracy
- maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs
- process payments according to POS and cash handling procedures
- perform last call
- maintain bank variance within standard
- ensure all checks are closed out
- maintain bar inventory to determined par levels and communicate ordering needs to management staff
- maintain positive and professional communication with all staff
- communicate effectively and professionally with the culinary team to maximize guest satisfaction
- adheres to food and beverage policies and State Liquor Laws
- keeps station clean at all times
- promotes positive customer relations
- responsible for the receipt of monies and settlement of guest’s checks
- other departmental related duties and assignments as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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