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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Employee Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a renowned and rapidly expanding hospitality company recognized as the eighth largest hotel company in the United States. With a diverse portfolio that includes full-service hotels and focused-service properties in major cities, Sonesta operates more than 1,000 properties across eight countries. This impressive footprint demonstrates Sonesta’s commitment to delivering exceptional guest experiences worldwide. The company prides itself on a human-centered approach to hospitality, emphasizing service with passion, loyalty with purpose, and creating meaningful connections with guests. At Sonesta, the spirit of "Together We Thrive" captures the essence of bringing quality, value, and remarkable hospitality to every... Show More
Job Requirements
- Three to six months related experience and/or training
- or equivalent combination of education and experience
- valid Louisiana Responsible Vendor Server's Permit
- valid ServSafe Food Handler Certificate
- ability to stand and walk regularly
- ability to lift and/or move up to 25 pounds
- specific vision abilities including color vision
- capability to handle stressful situations
- positive attitude and ability to work independently and with a team
- commitment to uphold organizational values
- must complete all required training and certifications
Job Qualifications
- Track record of delivering exceptional guest or client experience
- communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
- strong communication skills
- ability to make sound decisions
- ability to work independently and handle stressful situations dealing with employees in a production environment
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- must be able to work independently and/or with a group to accomplish the goals at hand
- a positive attitude is strongly desired
- valid Louisiana Responsible Vendor Server's Permit required
- valid ServSafe Food Handler Certificate required
Job Duties
- Follow service guidelines according to the Brand standards in the Service Manual
- responsible for the creation of specialty beverage items and craft cocktails
- presents menu, answers questions, and makes suggestions regarding food and service
- makes recommendations of food and beverage items according to guest preferences
- writes order on check or memorizes it and enters into MICROS POS system
- relays order to kitchen and serves courses from kitchen and service bars
- observes diners to respond to any additional requests and to determine when meal has been completed
- follows proper check out procedures and proper cash handling procedures
- must keep service area and tools clean and organized
- responsible for returning all items to their zoned location
- attends all ongoing training sessions
- must follow all prescribed systems of organization and cleanliness
- must complete all before, during and after shift paperwork
- responsible for following all opening and closing checklists and sidework
- must follow all daily and weekly cleaning schedules
- promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
- build solid relationship with colleagues
- treat colleagues with respect and dignity
- treats people with respect
- keeps commitments
- inspires the trust of others
- works with integrity and ethically
- upholds organizational values
- other duties and responsibilities may be assigned
- deliver passionate and engaging service to guests
- consistently deliver our GUEST model: greet or welcome everyone warmly with a smile
- use eye and ear contact and guest’s name
- establish/anticipate needs
- solve and own all requests/complaints
- thank everyone
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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