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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.83
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Coast Hotels is a vibrant and expanding brand renowned for delivering exceptional hospitality experiences across its properties. With a culture deeply rooted in core values such as leadership accountability, teamwork, and continuous growth, Coast Hotels prioritizes the development and satisfaction of its Ambassadors—the dedicated individuals who bring the brand’s promises to life. The company operates in the hospitality sector, managing a collection of full-service hotels that offer high-quality food and beverage services along with comfortable accommodations. Coast Hotels embraces a dynamic work environment that encourages employees to take initiative, engage in professional growth, and contribute meaningfully to guest experiences.
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Job Requirements
- Secondary school diploma
- Industry-specific certifications such as FOODSAFE and Serving It Right
- Hepatitis A vaccination is recommended
- Professional attitude and appearance
- Excellent communication, interpersonal, and customer service skills
- Ability to multi-task with a high attention to detail
- Ability to work as part of a team and independently
- Strong time management and organizational skills
- Knowledge of health and safety regulations
- Ability to work in a fast-paced, customer service-oriented environment
- 1-year experience in a similar position
- Able to work a flexible schedule, which includes evenings, weekends and holidays
Job Qualifications
- Secondary school diploma
- Industry-specific certifications such as FOODSAFE and Serving It Right
- Professional attitude and appearance
- Excellent communication, interpersonal, and customer service skills
- Ability to multi-task with a high attention to detail
- Ability to work as part of a team and independently
- Strong time management and organizational skills
- Knowledge of health and safety regulations
- Ability to work in a fast-paced, customer service-oriented environment
- Exemplifies Coast's core values and enjoys working in a culture of accountability
- 1-year experience in a similar position
- Workplace Hazardous Materials Information System (WHMIS) training an asset
- Squirrel experience an asset
- Cash handling experience an asset
- Knowledge of the products and facility in area of expertise
- Industry-specific certifications such as Bartender emerit an asset
- Able to work a flexible schedule, which includes evenings, weekends and holidays
Job Duties
- Provides customer service by pouring all drinks as per industry standards, maintaining full product knowledge, up selling and promoting specials, taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge
- Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling inquiries related to area of specialty
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
- verifies all credit cards and room charges
- Checks on guest satisfaction and follows up on requests where possible and appropriate
- Ensures the safety and security of the property, the ambassadors, and guests when completing tasks
- Stocks supplies and maintains inventory levels
- Demonstrates a customer service attitude with internal/external contacts
- Ensures opening and closing duties are performed, ensures the bar is neat and clean, and balances monies and charges
- Adheres to quality and industry standards
- Other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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