Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
health, dental, vision insurance available after 30 days for full-time team members
Job Description
Doubletree Tallahassee is part of MCR, the third-largest hotel owner-operator in the United States, founded in 2006. MCR boasts a $5.0 billion portfolio comprising 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. With over 7,000 team members nationwide, MCR has earned a reputation for excellence and innovation, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and receiving prestigious awards such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top... Show More
Job Requirements
- Experience in hospitality, service, or related field preferred
- Knowledge of drink preparation and bartending preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Friendly service with a smile
- Flexible availability including days, nights, holidays, weekends
- Punctuality with clocking in and out as scheduled
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Knowledge of drink preparation and previous bartender experience preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Provide friendly service with a smile
- Flexible schedule including days, nights, holidays, and weekends
- Punctuality with clocking in and out as scheduled
- Ability to communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guest names whenever possible to ensure guests feel welcomed
- Contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support events taking place at the hotel
- Use relevant technology effectively as required by the role
- Answer incoming calls with friendly service using approved greeting
- Keep all front and back of house workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet every guest happily by name if possible while cleaning
- Complete all operational checklists accurately and on time each shift
- Provide accurate and timely shift handover reports
- Maintain clean and approved uniform appearance with nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional role
- Collaborate effectively with team to create welcoming environment
- Greet guests and give clear descriptions of food and beverage options
- Maintain proper setup and organization of bar area
- Stock beer, wine, spirits, paper products, condiments, and produce
- Mix, garnish, and present drinks using standard recipes with portion control
- Attend monthly departmental meetings
- Input orders into computer and secure accurate payment
- Manage cash including receiving, making change, verifying charges, recording, and balancing
- Securely store beverages, food, and equipment items and lock up at shift end
- Sanitize and clean in and around the bar area
- Complete daily inventory prep sheet and other side work
- Maintain knowledge of current food and beverage offerings and promote them
- Ensure compliance with food safety and handling policies
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and available amenities
- Work effectively with service and kitchen teams
Job Location
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