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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Meal allowance
training programs
Job Description
This job opportunity is with a reputable hotel that prides itself on delivering exceptional guest experiences through attentive service and a welcoming atmosphere. The hotel operates various dining and beverage outlets, catering to a diverse clientele including business travelers, tourists, and event attendees. Known for its commitment to quality service, this establishment values employees who demonstrate professionalism, adopt best practices in hospitality, and contribute to a positive working environment. Employees are expected to uphold the hotel's standards at all times, ensuring that guests' visits are memorable and seamless. The hotel offers a dynamic workplace where teamwork and guest satisfaction are... Show More
Job Requirements
- Minimum of 21 years of age to serve alcoholic beverages
- High school graduate or general education degree GED or work equivalent
- Certification in an alcohol awareness program
- Computer skills required
- Good understanding of the English language and communication skills both written and verbal
- A minimum of 1 to 2 years of experience in food and beverage is preferred
- Previous cash handling experience is preferred
- Physical ability to lift and transport at least 50 pounds
- Ability to push or pull carts and other equipment up to 150 pounds
- Ability to stand and exert well paced mobility for up to 8 hours
- Must wear flat closed toe nonslip shoes
- Ability to work under variable temperature conditions and noise levels in indoor and outdoor settings
Job Qualifications
- High school graduate or general education degree GED or work equivalent
- Certification in an alcohol awareness program
- Computer skills required
- Familiarity with Microsoft Office and experience with food and beverage point of sale system is preferred
- Good understanding of the English language and communication skills both written and verbal
- A minimum of 1 to 2 years of experience in food and beverage is preferred
- Previous cash handling experience is preferred
- Previous training in liquor wine and food service is preferred
- Prefer previous guest customer relations training
Job Duties
- Be in proper uniform with a nametag
- Always maintain positive guest relations and maintain guest confidentiality
- Work to resolve guest complaints ensuring guest satisfaction
- Greet guests and take their orders utilizing suggestive upselling techniques
- Maintain knowledge of all hotel features services hours of operation special packages promotions daily house count expected arrivals departures and scheduled daily group activities
- Maintain complete knowledge of correct maintenance and use of equipment use equipment only as intended
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Maintain complete knowledge of and strictly abide by state liquor regulations particularly those prohibiting service to minors intoxicated persons and drunk driving
- Prepare all drink orders for guests according to outlet recipes
- Assist barbacks and cocktail servers in their job functions to ensure smooth and efficient service to guests
- Prepare consumption report promptly according to specified procedures legibly complete bottle transfer slips and distribute accurately legibly document designated items on the spill sheet
- Use all chemicals in accordance with OSHA regulations and hotel requirements
- Maintain complete knowledge of all menu items liquor brands beers and nonalcoholic selections available in the assigned outlet
- Maintain knowledge of the characteristics and description of every wine champagne by the glass and major wines on the wine list
- Maintain complete knowledge of designated glassware ingredients preparation method and garnishes for each drink
- Maintain complete knowledge of table seat station numbers room capacity hours of operation menus price range and dress code of assigned outlet
- Assist with weekly monthly quarterly inventories
- Obtain method of payment from guests credit or cash and maintain and secure a cash bank to perform job functions process all payments according to established hotel requirements and Commonwealth Lodging Management cash handling S O P s
- Assist in handling emergencies to protect guests associates and building systems during emergencies act quickly and responsibly to return the building to normal operating status
- Complete opening closing and side duties as assigned
- Responsible for knowing and abiding by all department Commonwealth Lodging Management and hotel policies and procedures as well as brand standards policies and procedures
- This job description is not intended to provide a complete and comprehensive list of all job duties requirements and responsibilities instead it is provided as a general overview of the expectations for the position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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