Bartender PT and FT

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Meal allowance

training programs

Job Description

This job opportunity is with a reputable hotel that prides itself on delivering exceptional guest experiences through attentive service and a welcoming atmosphere. The hotel operates various dining and beverage outlets, catering to a diverse clientele including business travelers, tourists, and event attendees. Known for its commitment to quality service, this establishment values employees who demonstrate professionalism, adopt best practices in hospitality, and contribute to a positive working environment. Employees are expected to uphold the hotel's standards at all times, ensuring that guests' visits are memorable and seamless. The hotel offers a dynamic workplace where teamwork and guest satisfaction are prioritized.

The role offered is that of a Food and Beverage Server with a focus on guest interaction, order taking, beverage preparation, and maintenance of a clean and efficient work environment. This position requires an individual who can effectively communicate with guests to enhance their dining experience using suggestive upselling techniques. The server must also maintain comprehensive knowledge of the hotel's services, menu offerings, beverage selections including alcoholic beverages, and applicable legal regulations surrounding alcohol service. Adherence to company policies, including cash handling procedures and emergency protocols, is mandatory. This position demands physical stamina as servers will be on their feet for long periods and will be required to handle lifting and moving equipment as part of their daily duties. The role is suited for candidates with prior experience in food and beverage service, who are capable of working in a fast-paced environment while maintaining courteous and professional interactions with guests and colleagues. This is a full-time employment opportunity where a minimum age of 21 years is required due to the nature of the job involving alcohol service. While compensation details are not directly provided, roles of this nature in hotel settings typically offer competitive hourly wages complemented by tips and benefits.

Successful candidates will be responsible not only for direct guest services but also for assisting barbacks and cocktail servers, completing inventories, and ensuring compliance with OSHA regulations. The environment showcases a blend of indoor and outdoor settings, requiring adaptability to varying temperature and noise conditions. Computer literacy, especially knowledge of Microsoft Office and point of sale systems, is advantageous, supporting efficient administrative functions related to transactions and reporting. Overall, this job offers an engaging career path in the hospitality sector with opportunities to develop customer service skills, operational knowledge, and teamwork abilities within a well-recognized hotel brand.

Job Requirements

Minimum of 21 years of age to serve alcoholic beverages
High school graduate or general education degree GED or work equivalent
Certification in an alcohol awareness program
Computer skills required
Good understanding of the English language and communication skills both written and verbal
A minimum of 1 to 2 years of experience in food and beverage is preferred
Previous cash handling experience is preferred
Physical ability to lift and transport at least 50 pounds
Ability to push or pull carts and other equipment up to 150 pounds
Ability to stand and exert well paced mobility for up to 8 hours
Must wear flat closed toe nonslip shoes
Ability to work under variable temperature conditions and noise levels in indoor and outdoor settings

Job Qualifications

High school graduate or general education degree GED or work equivalent
Certification in an alcohol awareness program
Computer skills required
Familiarity with Microsoft Office and experience with food and beverage point of sale system is preferred
Good understanding of the English language and communication skills both written and verbal
A minimum of 1 to 2 years of experience in food and beverage is preferred
Previous cash handling experience is preferred
Previous training in liquor wine and food service is preferred
Prefer previous guest customer relations training

Job Duties

Be in proper uniform with a nametag
Always maintain positive guest relations and maintain guest confidentiality
Work to resolve guest complaints ensuring guest satisfaction
Greet guests and take their orders utilizing suggestive upselling techniques
Maintain knowledge of all hotel features services hours of operation special packages promotions daily house count expected arrivals departures and scheduled daily group activities
Maintain complete knowledge of correct maintenance and use of equipment use equipment only as intended
Monitor and maintain cleanliness sanitation and organization of assigned work areas
Maintain complete knowledge of and strictly abide by state liquor regulations particularly those prohibiting service to minors intoxicated persons and drunk driving
Prepare all drink orders for guests according to outlet recipes
Assist barbacks and cocktail servers in their job functions to ensure smooth and efficient service to guests
Prepare consumption report promptly according to specified procedures legibly complete bottle transfer slips and distribute accurately legibly document designated items on the spill sheet
Use all chemicals in accordance with OSHA regulations and hotel requirements
Maintain complete knowledge of all menu items liquor brands beers and nonalcoholic selections available in the assigned outlet
Maintain knowledge of the characteristics and description of every wine champagne by the glass and major wines on the wine list
Maintain complete knowledge of designated glassware ingredients preparation method and garnishes for each drink
Maintain complete knowledge of table seat station numbers room capacity hours of operation menus price range and dress code of assigned outlet
Assist with weekly monthly quarterly inventories
Obtain method of payment from guests credit or cash and maintain and secure a cash bank to perform job functions process all payments according to established hotel requirements and Commonwealth Lodging Management cash handling S O P s
Assist in handling emergencies to protect guests associates and building systems during emergencies act quickly and responsibly to return the building to normal operating status
Complete opening closing and side duties as assigned
Responsible for knowing and abiding by all department Commonwealth Lodging Management and hotel policies and procedures as well as brand standards policies and procedures
This job description is not intended to provide a complete and comprehensive list of all job duties requirements and responsibilities instead it is provided as a general overview of the expectations for the position