
Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
This job opening is presented by a full-service casino and entertainment venue known for providing a vibrant and engaging guest experience. The establishment prides itself in delivering exceptional customer service within a dynamic environment where guests can enjoy gaming, dining, and entertainment offerings. As a reputable organization within the hospitality and gaming industry, the company emphasizes operational excellence, compliance with regulatory standards, and a commitment to creating memorable guest interactions that encourage repeat visits. The casino operates a variety of games, hosts numerous events and promotions, and offers comprehensive amenities to ensure that every visit is enjoyable and seamless.
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Job Requirements
- Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License
- Must be at least 21 years of age
- Ability to work a flexible schedule including late nights, weekends, and holidays
- Physical ability to stand, walk, bend, stoop, and lift up to 25 pounds
- Ability to work in an environment with bright flashing lights, noise, smoke, and varied temperatures
Job Qualifications
- A high school diploma or GED equivalent is preferred
- Knowledge of principles and processes for providing customer and personal services
- Knowledge of gaming laws and regulations
- Managing one’s own time and the time of others
- Giving full attention to others, asking questions appropriately, and not interrupting at inappropriate times
- Adjusting actions in relation to others’ actions
- Actively looking for ways to help people
Job Duties
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back
- Prepare drinks correctly and promptly for guests at bar and F&B Servers
- Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary
- Understand and adhere to established cash handling procedures and policies
- Assist with cleaning the bar area and with inventory
- Appropriately use all bar equipment and cash handling systems
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
- Have complete knowledge of all casino events and promotional activities, and assist as needed
- Keep work area in a clean and orderly manner
- Adhere to regulatory, departmental, and company policies in an ethical manner and empower and require others to do the same
- Handle routine customer complaints and incidents, exhibiting discretion to identify situations requiring supervisory attention and resolve situations to maintain positive guest relationships
- Work a flexible schedule including late nights, weekends, and holidays
- Dispose of any cups, glasses, bottles, or other items left on the floor by guests
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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