
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Job Description
JW Marriott Scottsdale Camelback Inn Resort & Spa is part of Marriott International's luxury portfolio, renowned worldwide for exceptional hospitality and exquisite properties located in gateway cities and distinctive resort locations. The Scottsdale, Arizona property offers guests a refined and culturally rich experience amid the beautiful desert landscape. Known for blending luxury with a warm and welcoming atmosphere, JW Marriott focuses on creating memorable experiences not only for their guests but also for their dedicated associates. The company is committed to fostering an inclusive workplace where diversity and the unique backgrounds of employees are valued and celebrated, ensuring a culture of respect and opportunity for all. JW Marriott prides itself on providing comprehensive training, development opportunities, and a collaborative environment that motivates employees to grow personally and professionally. This commitment to employee satisfaction is central to the JW Treatment, which prioritizes caring for associates as a foundation for outstanding guest service.
The role of Guest Service Support Expert at JW Marriott Scottsdale Camelback Inn Resort & Spa is an integral non-management position within the Food and Beverage department. This full-time position is tip-eligible and is designed for individuals who strive to enhance the guest experience by supporting seamless food and beverage operations. Unlike roles that focus solely on delivering food and drinks, this position emphasizes creating a welcoming and memorable atmosphere by ensuring the behind-the-scenes activities contribute to the overall quality of service. Guest Service Support Experts take initiative in various tasks such as setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in work areas. This role requires a hands-on approach, physical stamina, and a dedication to maintaining professional standards including adherence to safety protocols, company policies, and personal grooming. Candidates should expect to be on their feet for extended periods, navigating uneven or slippery surfaces, and performing physical activities such as lifting, carrying, pushing, and pulling objects up to 25 pounds alone or 50 pounds with assistance. Successful Guest Service Support Experts contribute to the smooth operation of food and beverage services, ensuring every transaction supports the overall guest experience at the resort. Marriott International values employees who demonstrate confidence, innovation, and genuine hospitality, embodying the characteristics and values established by the company’s founder, J. Willard Marriott. Joining JW Marriott means working in a community where collaboration and respect are paramount, and where associates receive recognition, training, and opportunities geared toward career growth within a luxury hospitality setting.
The role of Guest Service Support Expert at JW Marriott Scottsdale Camelback Inn Resort & Spa is an integral non-management position within the Food and Beverage department. This full-time position is tip-eligible and is designed for individuals who strive to enhance the guest experience by supporting seamless food and beverage operations. Unlike roles that focus solely on delivering food and drinks, this position emphasizes creating a welcoming and memorable atmosphere by ensuring the behind-the-scenes activities contribute to the overall quality of service. Guest Service Support Experts take initiative in various tasks such as setting tables, assisting kitchen staff, replenishing supplies, and maintaining cleanliness in work areas. This role requires a hands-on approach, physical stamina, and a dedication to maintaining professional standards including adherence to safety protocols, company policies, and personal grooming. Candidates should expect to be on their feet for extended periods, navigating uneven or slippery surfaces, and performing physical activities such as lifting, carrying, pushing, and pulling objects up to 25 pounds alone or 50 pounds with assistance. Successful Guest Service Support Experts contribute to the smooth operation of food and beverage services, ensuring every transaction supports the overall guest experience at the resort. Marriott International values employees who demonstrate confidence, innovation, and genuine hospitality, embodying the characteristics and values established by the company’s founder, J. Willard Marriott. Joining JW Marriott means working in a community where collaboration and respect are paramount, and where associates receive recognition, training, and opportunities geared toward career growth within a luxury hospitality setting.
Job Requirements
- high school diploma or g.e.d. equivalent
- ability to stand, sit, or walk for extended periods
- capability to move, lift, carry, push, and pull objects weighing up to 25 pounds alone and 50 pounds with assistance
- ability to work on uneven or slippery surfaces
- adherence to safety and quality standards
- professional personal appearance and communication
- willingness to perform additional reasonable job duties as requested
Job Qualifications
- high school diploma or g.e.d. equivalent
- preferred previous experience in a food and beverage environment
- no supervisory experience required
- strong communication and teamwork skills
- ability to follow company policies and procedures
- physical stamina to perform duties
Job Duties
- set tables and prepare dining areas
- assist kitchen staff with food and beverage operations
- clean and maintain work areas
- replenish supplies as needed
- ensure compliance with safety and sanitation standards
- manage menu information accurately
- engage with guests to enhance their dining experience
Job Criteria
Experience
No experience required
Job Location
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