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Bartender (Harrah's Philadelphia)

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, known for delivering exceptional entertainment experiences and superior guest services. Operating some of the most iconic casino resorts throughout the United States, Caesars Entertainment is dedicated to creating vibrant, energetic, and immersive environments that captivate guests and provide unforgettable moments. With a focus on innovation, creativity, and excellence, Caesars has built a strong reputation for combining luxury accommodations with world-class gaming, dining, and entertainment options.

This position is based at Harrah's Philadelphia, one of Caesars Entertainment’s premier casino destinations located in Chester, Pennsylvania. Harrah's Philadelphia offers guests a dynamic gaming floor, a variety of dining experiences, and a welcoming, vibrant atmosphere that reflects the broader company values of connection, energy, and service excellence.

As a Bartender at Harrah's Philadelphia, you play a crucial role in delivering the Caesars mission to "Create the Extraordinary." This role demands a high level of customer service skill, enthusiasm, and professionalism. Bartenders at Harrah's Philadelphia are responsible for consistently providing an upbeat, friendly experience to all guests. They engage guests with a warm verbal greeting, maintain a positive and helpful demeanor, and build rapport by celebrating customer wins and creating an atmosphere charged with excitement and luck.

The Bartender position requires proficiency with POS systems such as MICROS, the ability to prepare drinks accurately with specified portions, and the responsibility to maintain control over guest consumption according to Pennsylvania Gaming Control Board regulations. Candidates must be comfortable working in a cigarette-smoke environment and able to stand or sit for long periods. Additionally, compliance with licensing requirements and adherence to Caesars' corporate social responsibility framework "People Planet Play" is essential.

Bartenders serve as ambassadors of Harrah's Philadelphia, promoting Total Rewards programs, assisting with membership registrations, and ensuring smooth, flawless service from start to finish. They maintain a thorough understanding of daily operations, promotions, and relevant information to provide guests with informed and timely assistance. Service recovery is another vital aspect of the role, requiring bartenders to detect any dissatisfaction and respond promptly and professionally to resolve concerns.

The position benefits from Caesars' family-style service approach that fosters warmth, connection, and a genuine sense of belonging, emphasizing teamwork and personalized guest interactions. Joining the Harrah's Philadelphia team means contributing to an inclusive and respectful work environment with shared success at its core. The employment type is full-time or part-time as offered, and salary details are offered according to company standards and local market rates, reflecting the candidate's experience and skill level.

In summary, the Bartender at Harrah's Philadelphia delivers exceptional customer service by preparing and serving beverages, managing guest interactions responsibly, utilizing POS technologies efficiently, and representing the Caesars brand with positivity and professionalism. This is a rewarding position for individuals passionate about hospitality, teamwork, and creating memorable guest experiences while upholding high standards of integrity and service.

Job Requirements

  • Knowledge of operating cash registers, MICROS or other POS systems
  • Familiarity with bar equipment and beverage preparation
  • Able to work in a smoke-filled environment
  • Ability to stand and sit for prolonged periods
  • Must obtain and maintain appropriate Pennsylvania Gaming Control Board license
  • Fluent in Microsoft Office software products
  • Outstanding team player with strong interpersonal skills

Job Qualifications

  • Knowledge of operating cash register or POS systems such as MICROS
  • Experience with bar equipment and beverage preparation
  • Strong customer service skills with a friendly and positive demeanor
  • Ability to work in a smoke-filled environment
  • Excellent teamwork and communication skills
  • Ability to handle multiple tasks efficiently and attentively
  • Must be able to obtain and maintain appropriate Pennsylvania Gaming Control Board licenses

Job Duties

  • Prepares ordered drinks with proper portions and ingredients
  • Operates a cash register or POS system, accurately ringing orders and handling cash
  • Maintains respectful control over guests at all times
  • Manages beverage inventory resourcefully to reduce costs
  • Monitors guest alcohol consumption and intervenes in accordance with PRIDE certification guidelines
  • Provides warm, friendly greetings and farewells to guests
  • Promotes Total Rewards programs and assists with membership registration

Job Criteria

Experience

No experience required


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