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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Employee assistance program
Job Description
Hard Rock Casino Bristol is a renowned entertainment destination known for its vibrant atmosphere, excellent customer service, and commitment to providing exceptional gaming and dining experiences. As part of the globally recognized Hard Rock brand, the casino offers a unique blend of music, gaming, dining, and hospitality, attracting guests from diverse backgrounds who seek top-tier service in a dynamic environment. The company's dedication to its team members’ health and well-being is evident through a comprehensive benefits package designed to support their physical, mental, and financial wellness. This supportive culture ensures that all employees can thrive both professionally and personally, allowing... Show More
Job Requirements
- Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery
- Must successfully pass background check
- Must have valid Food Handlers Card and Liquor License
- Must successfully pass drug screening
- Must be at least 21 years of age
- Must be able to work holidays, weekends, and flexible shifts
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing
- Effective interpersonal skills requiring patience, tact, and diplomacy
- Ability to work as part of a team in a high-volume environment
- Professional appearance and demeanor
- Fluency in English
- Ability to move throughout the business for extended periods
- Ability to make repeated arm, hand, and wrist movements
- Ability to lift, push, pull, balance, and carry up to 50 pounds
- Ability to tolerate exposure to heat, cold, chemicals, and noisy environment
Job Qualifications
- Secondary school degree preferred
- Previous hospitality service experience of at least 2 years
- At least 1 year of high volume bartending experience
- Extensive knowledge of beer, liquor, and wine
- Understanding of the history and composition of common ingredients, spirits, beer, and wines
- Demonstrated capability in spirit differentiation and drink preparation techniques
- Excellent customer service skills including positive, friendly, and outgoing attitude
Job Duties
- Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
- Actively build and retain guest relations while mentoring team members to provide superior guest service
- Take customer drink orders
- Greet guests and provide outstanding customer service offering drink and food specials
- Total bills, present checks, collect settlements, and process payments
- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
- Be thoroughly familiar with menu items including ingredients, food allergens, and beverage lists to assist guests
- Prepare cocktails according to recipes using correct tools and glassware
- Memorize and prepare Hard Rock brand specialty cocktails
- Develop new cocktail recipes under management direction using mixology skills
- Serve food and beverages ensuring timeliness, completeness, and accuracy
- Maintain bartop and bar tables by removing dirty dishes, replenishing utensils, and attending to guest needs
- Process payments following POS and cash handling procedures
- Perform last call and ensure all checks are closed out
- Maintain bar inventory at par levels and communicate ordering needs
- Maintain positive and professional communication with staff
- Communicate with culinary team to maximize guest satisfaction
- Adhere to food and beverage policies and State Liquor Laws
- Keep station clean and promote positive customer relations
- Handle receipt of monies and settlement of guest checks
- Perform other departmental duties as directed by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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