Bartender - Hard Rock Cafe

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Employee assistance program

Job Description

Hard Rock Casino Bristol is a renowned entertainment destination known for its vibrant atmosphere, excellent customer service, and commitment to providing exceptional gaming and dining experiences. As part of the globally recognized Hard Rock brand, the casino offers a unique blend of music, gaming, dining, and hospitality, attracting guests from diverse backgrounds who seek top-tier service in a dynamic environment. The company's dedication to its team members’ health and well-being is evident through a comprehensive benefits package designed to support their physical, mental, and financial wellness. This supportive culture ensures that all employees can thrive both professionally and personally, allowing them to deliver outstanding service to every guest.

The Bartender position at Hard Rock Casino Bristol plays a critical role in enhancing the guest experience by delivering superior beverage service and fostering a welcoming and enjoyable atmosphere. This role is suitable for individuals who are passionate about mixology, customer interaction, and teamwork in a fast-paced, high-volume setting. The incumbent will be responsible for creating a memorable experience for guests while maintaining high standards of service and compliance with all beverage-related policies and local regulations. This position demands excellent communication skills, a deep knowledge of spirits, wines, and beers, and the ability to work effectively under pressure. Bartenders at Hard Rock Casino Bristol also act as mentors to fellow team members, reinforcing the importance of positive guest relations and service excellence. Employment is typically at-will with the requirement to work flexible shifts, including weekends and holidays, to meet the casino's operational needs.

The role involves direct interaction with guests, taking and delivering drink orders, ensuring timely and accurate service of food and beverages, and managing transactions using the point-of-sale system. Bartenders must be well-versed in menu items, including food allergens and cocktail recipes, and capable of preparing specialized Hard Rock brand cocktails according to established standards or innovative mixology techniques. Attention to detail is paramount, both in drink preparation and cash handling, to maintain bank variance within set limits. Responsibilities also extend to maintaining bar inventory, promoting positive communication among staff, and adhering strictly to State Liquor Laws and the casino's internal policies. The position offers opportunities for personal growth and development, making it ideal for hospitality professionals looking to advance their skills in a reputable and supportive environment.

Job Requirements

Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery
Must successfully pass background check
Must have valid Food Handlers Card and Liquor License
Must successfully pass drug screening
Must be at least 21 years of age
Must be able to work holidays, weekends, and flexible shifts
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing
Effective interpersonal skills requiring patience, tact, and diplomacy
Ability to work as part of a team in a high-volume environment
Professional appearance and demeanor
Fluency in English
Ability to move throughout the business for extended periods
Ability to make repeated arm, hand, and wrist movements
Ability to lift, push, pull, balance, and carry up to 50 pounds
Ability to tolerate exposure to heat, cold, chemicals, and noisy environment

Job Qualifications

Secondary school degree preferred
Previous hospitality service experience of at least 2 years
At least 1 year of high volume bartending experience
Extensive knowledge of beer, liquor, and wine
Understanding of the history and composition of common ingredients, spirits, beer, and wines
Demonstrated capability in spirit differentiation and drink preparation techniques
Excellent customer service skills including positive, friendly, and outgoing attitude

Job Duties

Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment
Actively build and retain guest relations while mentoring team members to provide superior guest service
Take customer drink orders
Greet guests and provide outstanding customer service offering drink and food specials
Total bills, present checks, collect settlements, and process payments
Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
Be thoroughly familiar with menu items including ingredients, food allergens, and beverage lists to assist guests
Prepare cocktails according to recipes using correct tools and glassware
Memorize and prepare Hard Rock brand specialty cocktails
Develop new cocktail recipes under management direction using mixology skills
Serve food and beverages ensuring timeliness, completeness, and accuracy
Maintain bartop and bar tables by removing dirty dishes, replenishing utensils, and attending to guest needs
Process payments following POS and cash handling procedures
Perform last call and ensure all checks are closed out
Maintain bar inventory at par levels and communicate ordering needs
Maintain positive and professional communication with staff
Communicate with culinary team to maximize guest satisfaction
Adhere to food and beverage policies and State Liquor Laws
Keep station clean and promote positive customer relations
Handle receipt of monies and settlement of guest checks
Perform other departmental duties as directed by management