Bartender - Customer Experience Specialist

We are proud to be a vibrant and dynamic hospitality establishment in Wilmington, NC, dedicated to providing exceptional dining and beverage experiences to our valued guests. Our restaurant operates in the fast-paced and customer-focused food industry, offering both alcoholic and non-alcoholic beverage service along with fine dining standards. We serve a diverse clientele, including many students from the University of North Carolina Wilmington (UNCW) and Cape Fear Community College, where our part-time roles specifically complement their busy schedules. Our commitment is to not only deliver quality food and drinks but to create a welcoming and memorable atmosphere for every visitor, ensuring a repeat experience that speaks of excellence.

Our current job opening seeks an enthusiastic and skilled Bartender or Server to join our energetic team. This part-time position offers between 20 to 30 hours of work weekly, primarily during day and evening shifts, fitting well with students and others seeking flexible schedules. The pay starts at $2.13 per hour plus tips, reflecting the standard tipped wage compliant with current labor laws. The ideal candidate will have at least two years' bartending experience and be adept with the Toast POS system, enabling efficient order processing and payment transactions. This role involves crafting a variety of beverages following standard recipes and meeting individual customer preferences, which requires a genuine passion for mixology and hospitality.

In addition to preparing drinks, the Bartender or Server will be responsible for creating a warm and engaging environment that encourages customer satisfaction and loyalty. Excellent interpersonal skills are paramount as this job demands direct communication with guests, taking accurate orders, suggesting drink options, and ensuring prompt delivery of beverages. Attention to detail is critical when handling cash transactions to maintain financial accuracy and adhere to company policies.

Maintaining a clean and orderly bar station is essential, including washing glassware and sanitizing surfaces regularly to meet safety and health standards. Knowledge of food safety practices is required, and a certification in this area is a plus. Inventory duties will include tracking stock levels and alerting management when supplies run low to guarantee uninterrupted service during our busiest times. Collaboration with kitchen staff and other team members will be vital to create a seamless service experience that keeps our customers satisfied.

Applicants must be at least 21 years old if applying for the bartender position, 20 years or older for servers, and 18 or older for hosts. Flexibility in scheduling is important, as this role requires availability during peak hours, including weekdays, evenings, and weekends. Our establishment promotes career growth opportunities within a supportive, fast-paced working environment. We offer employee discounts and a flexible schedule to accommodate the needs of our team members, particularly those balancing school or other commitments.

Joining our team means becoming part of a motivated and customer-centric workplace where your skillset in hospitality will be recognized and developed. If you have a passion for mixology, a commitment to exceptional service, and the ability to thrive under pressure while managing time effectively, this is the perfect opportunity for you. Apply today and take your bartending or serving career to the next level with us in Wilmington, NC.