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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $7.50 - $8.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cleveland Downtown is part of the extensive MCR Hotels portfolio, which is recognized as the third-largest hotel owner-operator in the United States. Founded in 2006, MCR Hotels has built an impressive presence with a $5.0 billion portfolio encompassing 148 premium-branded hotels across 37 states and 106 cities. Known for operating recognizable brands from Marriott to Hilton, MCR boasts a robust team of over 7,000 members nationwide. The company is lauded for its innovative approach, earning accolades including placement on Fast Company's list of the 10 Most Innovative Travel Companies in 2020 and multiple prestigious industry awards such... Show More
Job Requirements
- Experience in hospitality, service, or related field preferred
- knowledge of drink preparation
- positive attitude
- willingness to learn
- ability to follow instructions and meet deadlines
- provide friendly service with a smile
- flexible schedule including days, nights, holidays, and weekends
- punctual and reliable
- follow clock in/out procedures
- provide sufficient notice when calling out
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- knowledge of drink preparation
- previous bartender experience preferred
- positive attitude and willingness to learn
- ability to follow instructions and meet deadlines
- ability to provide friendly service with a smile
- flexible availability including days, nights, holidays, and weekends
- punctuality and adherence to clock in/out guidelines
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests' names whenever possible to ensure they feel welcomed
- work to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support all groups and events at the hotel
- answer all incoming calls with friendly service using approved greetings
- maintain proper and adequate set-up of the bar area
- stock beer, wine, spirits, paper products, condiments, and fresh produce
- mix, garnish, and present drinks using standard recipes with portion control
- attend monthly departmental meetings
- input orders into the POS system and secure accurate payment
- manage cash transactions and balance all monies
- lock up and secure bar stock and equipment at shift end
- sanitize and clean in and around the bar area
- complete daily inventory prep and other side work as required
- promote current food and beverage offerings and document drink orders
- ensure compliance with food safety and handling policies
- assist in maintaining cleanliness of the restaurant and surrounding areas
- demonstrate knowledge of hotel hours and amenities
- work effectively and efficiently with service and kitchen teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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