Bartender

Cicero, IL, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $19.38

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible schedule

Job Description

United Service Companies is a reputable hospitality company specializing in providing top-tier food and beverage services, primarily through its Maverick Hotel and Restaurants brand. With a strong commitment to exceptional guest experiences and a focus on high-quality hospitality, United Service Companies has established itself as a leader in the hotel and restaurant industry. The company prides itself on fostering a diverse and inclusive work environment where employees are valued and empowered to contribute their best. This dedication to excellence and inclusiveness ensures a warm, inviting atmosphere for both guests and staff alike. Maverick Hotel and Restaurants, a part of the United Service Companies portfolio, offers distinguished dining and event experiences with a keen attention to quality and customer satisfaction. The organization emphasizes professionalism, teamwork, and a passion for service in all aspects of its operation, creating a harmonious work environment and memorable guest experiences.

The Bartender role at Maverick Hotel and Restaurants is an integral position focused on delivering exceptional beverage service to restaurant patrons and private event guests. This position requires handling all aspects of bar operations per the standards and specifications set by Maverick Hotels. Responsibilities include preparing and serving a wide variety of alcoholic and non-alcoholic beverages efficiently and courteously, maintaining stock levels, ensuring cleanliness of the bar and equipment, and assisting in upholding the brand’s service standards. The Bartender acts as a frontline ambassador, embodying the Maverick culture and promoting the establishment as a premier destination for dining and hospitality.

The role demands a thorough knowledge of liquor brands, beverage preparation techniques, and state liquor laws, particularly to prevent service to minors and intoxicated persons. The Bartender must also be adept with point-of-sale (P.O.S.) systems and maintain meticulous cash handling and inventory practices. Other crucial responsibilities include event preparation, guest interaction, complaint resolution, teamwork, and adherence to all health and safety regulations.

This position is best suited for individuals with a passion for hospitality and creating memorable guest experiences, who thrive in fast-paced environments and can handle multiple tasks with professionalism and attention to detail. Applicants should be at least 21 years of age, hold the required Illinois Basset and Food Handling Certification, and possess prior food and beverage experience, especially in bartending or bar backing roles. Flexible scheduling including evenings, weekends, and holidays is a necessity to meet the dynamic demands of the hospitality industry.

United Service Companies emphasizes diversity, inclusion, and equal opportunity employment, ensuring a supportive workplace culture. In addition to fostering career growth and skill development, the company provides a safe and accommodating work environment for all employees, including reasonable accommodations under the Americans with Disabilities Act (ADA) and other relevant laws. By joining Maverick Hotel and Restaurants as a Bartender, associates become part of a team committed to excellence, collaboration, and delivering outstanding service to guests in a welcoming and respectful setting.

Job Requirements

Must be a United States citizen or possess a valid work permit
must be able to read, write and speak English
must be 21+ years of age and possess Illinois Basset and Food Handling Certification
must be able to work well under pressure
must be able to accurately follow instructions both verbally and written
must be highly detail orientated
must be able to work in a fast paced environment
must have excellent listening skills
must possess excellent communication skills
must be professional in appearance and demeanor
must always ensure a teamwork environment
ability to work a flexible schedule that may include mornings, evenings, weekdays, weekends and holidays
must have the ability to deal effectively and interact well with guests, fellow employees, and management
must have the ability to resolve problems and conflicts in a diplomatic and tactful manner in unison with management
must be knowledgeable and familiar with the food and beverage industry
must have a passion for creating an exceptional experience for all guests and patrons
knowledge of both industry standard drink recipes and Maverick Hotel and restaurant recipes.

Job Qualifications

High school diploma or equivalent
at least one year of customer service experience
at least six months food and beverage experience
prior experience as a bartender or barback
banquet and private events and catering experience preferred
knowledge of food and beverage industry standards
knowledge of both industry standard drink recipes and Maverick Hotel and Restaurant recipes
excellent listening and communication skills
ability to work well under pressure
highly detail oriented
professional appearance and demeanor
ability to work a flexible schedule including mornings, evenings, weekends, and holidays
ability to interact well with guests and coworkers and resolve conflicts tactfully
possess Illinois Basset and Food Handling Certification
familiarity with P.O.S. systems and cash handling procedures.

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
maintain complete knowledge of correct maintenance and use of equipment
anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
be familiar with all Maverick Hotel and Restaurant services, features and local attractions to respond to guest inquiries accurately
resolve guest complaints, ensuring guest satisfaction and reputation management
monitor and maintain cleanliness, sanitation and organization of assigned work areas
maintain complete knowledge of service requirements for assigned functions including liquor brands, beers, wines, cocktails, prices, designated glassware, ingredients, preparation methods and garnishes
strictly abide by state liquor regulations, particularly prohibiting alcohol service to minors and intoxicated persons
maintain complete knowledge of P.O.S. and operating systems
obtain assigned bank and ensure accuracy, keeping bank secure
complete opening side duties including checking stock quality and setup, requisitioning supplies, stocking ice and garnishes, preparing mixes and batches, and checking cleanliness of bar equipment
greet guests and execute orders using suggestive and up-selling techniques
input orders into system or document manually when system is down
prepare and serve drink orders promptly according to recipes
issue and serve wines and liquors, collect payment or tickets
prepare and serve coffee, espresso, cappuccino and tea when applicable
anticipate and communicate replenishment needs to avoid shortages
communicate last call and closing procedures
complete closing side duties including cleaning, storing supplies, securing bar areas, and removing trash
prepare consumption reports and handle payments according to cash handling policies
report tips at shift end
ensure maximum supply usage to control costs and prevent waste
use chemicals according to OSHA regulations and company policies
assist in maintaining the Maverick Hotel and Restaurants standards and culture
provide promotional expertise for the location
deliver exceptional hospitality to guests and work harmoniously with team members
uphold professionalism and teamwork in all interactions
handle problem resolution diplomatically and tactfully in unison with management
transport mobile bar units as needed and perform related setup and breakdown tasks.