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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $15.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off
Employee Discounts
Job Description
Hilton Garden Inn Steele Creek located at 4936 Trojan Dr., Charlotte, NC 28278 is part of the esteemed Maya Hotels portfolio, a leading hospitality management company known for operating a diverse range of hotel brands, including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels has established itself in the industry by prioritizing exceptional guest experiences, maintaining high standards of service, and fostering a welcoming and supportive work environment. The company’s dedication to excellence has made it a preferred choice for both guests and employees, offering rewarding career opportunities across its various... Show More
Job Requirements
- High school diploma or equivalent
- prior bartending or mixology experience preferred
- ability to stand and walk for extended periods
- ability to lift and carry up to 25 lbs
- frequent bending, reaching, and twisting
- ability to grip, pour, and mix beverages continuously throughout the shift
- comfortable working in a fast-paced, high-energy environment
- availability to work evenings, weekends, and holidays
- ability to work around fumes, chemicals, and potential biohazards
- strong customer service and communication skills
Job Qualifications
- High school diploma or equivalent
- formal bartending training is a plus
- prior bartending or mixology experience in a hospitality setting preferred
- ability to engage guests, anticipate their needs, and create a welcoming environment
- proficiency in drink preparation, responsible alcohol service, and POS systems
- ability to accurately follow drink recipes and maintain cleanliness standards
- ability to handle guest complaints professionally and resolve issues efficiently
- availability to work evenings, weekends, and holidays as needed
Job Duties
- Obtain, count, and secure the bartender’s cash bank
- handle cash and credit transactions, provide accurate change, and balance the cash drawer at the end of each shift
- requisition necessary liquor, mixers, and supplies while managing liquor inventory efficiently
- work collaboratively with fellow bartenders, wait staff, and other hotel departments to ensure seamless service
- set up and break down the bar before and after each shift, ensuring proper stock of liquor, garnishes, glassware, and other essentials
- stay updated on hotel procedures and training to provide consistent service
- greet guests with a warm and welcoming attitude and promote house drinks using up-selling techniques
- prepare cocktails and beverages according to established recipes and pouring standards for consistency
- monitor guest alcohol consumption and ensure responsible service
- check IDs when required and refuse service when necessary
- maintain cleanliness and sanitation standards in the bar and surrounding seating areas
- respond promptly to guest concerns and resolve issues using established service recovery guidelines
- ensure all liquor and bar supplies are secured before, during, and after each shift
- maintain a high-quality and professional service environment at all times
- follow all hotel safety and emergency protocols, including fire evacuation procedures
- support the hotel’s sustainability and recycling efforts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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