Bartender

Hilton Garden Inn Steele Creek located at 4936 Trojan Dr., Charlotte, NC 28278 is part of the esteemed Maya Hotels portfolio, a leading hospitality management company known for operating a diverse range of hotel brands, including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. Maya Hotels has established itself in the industry by prioritizing exceptional guest experiences, maintaining high standards of service, and fostering a welcoming and supportive work environment. The company’s dedication to excellence has made it a preferred choice for both guests and employees, offering rewarding career opportunities across its various properties.

Joining Maya Hotels means becoming a part of a dynamic team that values hard work, professionalism, and a genuine passion for hospitality. As a Bartender at Hilton Garden Inn Steele Creek, you will play a vital role in delivering outstanding service to our guests by expertly crafting beverages and creating a friendly atmosphere. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with diverse clientele. You will work closely with other hotel departments to ensure a seamless and enjoyable guest experience, reflecting the quality and standards synonymous with Maya Hotels.

The Bartender role encompasses financial responsibilities such as managing cash and credit transactions, securing the bartender’s cash bank, and efficiently handling inventory requisitions. You will also engage in teamwork by collaborating with wait staff and other hotel personnel to prepare and maintain the bar setup. Your ability to stay updated on hotel procedures and deliver consistent service will further enhance the guest experience.

Providing impeccable customer service is at the core of this role. Greeting guests warmly, promoting house drinks through up-selling techniques, and preparing beverages with precision ensure the guests’ satisfaction and encourage repeat visits. Responsible alcohol service will be a priority, with attentiveness to guest consumption, identification checks, and refusal of service when appropriate. Maintaining cleanliness and sanitation standards within the bar area is essential for safety and comfort.

Effective communication and problem-solving skills are key attributes for success in this position, as you will be responding to guest concerns and utilizing service recovery protocols when necessary. The role also requires adherence to responsible business practices, including securing bar supplies, following safety and emergency protocols, and supporting sustainability initiatives.

Ideal candidates will have a high school diploma or equivalent, with formal bartending training considered an advantage. Prior bartending or mixology experience in a hospitality setting is preferred. Strong customer service skills, technical expertise in drink preparation and POS systems, and attention to detail are necessary. Flexibility to work evenings, weekends, and holidays will accommodate the demands of the hospitality industry.

Physical demands include the ability to stand and walk for extended periods, lift up to 25 pounds, and perform repetitive motions such as pouring and mixing drinks. Comfort working in a busy, noise-filled environment and the ability to manage potential exposure to fumes or biohazards are important for maintaining safety and efficiency.

Maya Hotels emphasizes career growth opportunities, competitive salary, performance-based bonuses, and a comprehensive benefits package including medical, dental, vision insurance, and retirement plans. The friendly and supportive culture at Hilton Garden Inn Steele Creek fosters professional development and work-life balance, making it an excellent choice for hospitality professionals looking to advance their careers within a respected hotel group.