Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $12.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Pet insurance
Life insurance

Job Description

The Westin Cleveland is an exquisite hospitality establishment located in the vibrant heart of downtown Cleveland. This stunning hotel comprises 484 well-appointed rooms and is surrounded by prominent landmarks such as the Rock and Roll Hall of Fame, Great Lakes Science Center, and Cleveland Convention Center. For sports enthusiasts, the Huntington Bank Field and Rocket Mortgage Field House Arena are conveniently located less than a mile away. The hotel’s refined atmosphere is enhanced by dynamic works from local artists, adding an extra touch of sophistication and elegance to the hotel lobby. The Westin Cleveland is a proud component of HEI Hotels and Resorts, a company recognized for its commitment to delivering exceptional service and fostering a positive, inclusive workplace environment.

We are seeking dedicated and passionate individuals to join our winning hospitality team and contribute to Cleveland’s exciting future. At The Westin Cleveland, our mission revolves around providing outstanding guest service and creating memorable experiences that encourage guests to return time and time again. This role is perfectly suited for individuals who are eager to deliver excellent hospitality and be part of a supportive team environment. Our commitment to diversity and inclusion ensures that candidates from all backgrounds are welcomed and encouraged to apply, with particular respect for military experience.

The position focuses on serving guests with courtesy and professionalism, playing a key role in maintaining the bar’s daily operations as well as ensuring a memorable guest experience. This role includes responsibilities such as setting up the bar, requisitioning and stocking beverages and supplies, prepping fresh garnishes, mixing and presenting drinks in accordance with standard recipes, and abiding by all legal and corporate policies related to alcohol service. In addition, efficient point-of-sale management, cash handling, and ensuring the overall cleanliness and security of the service area are critical aspects of this role.

Working at The Westin Cleveland offers more than just a job—it offers a chance to grow within a reputable hotel brand that prioritizes the wellness of its team members. Our compensation for this hourly position starts at $12.25 per hour, including eligibility for tips and service charges. We also provide a comprehensive benefits package designed to support your physical, mental, and financial well-being. Health insurance options include medical, dental, and vision coverage, with additional benefits such as pet insurance and life insurance plans. Our vacation, sick leave, and holiday programs promote work-life balance, while our 401(k) savings plan with matching funds and hotel discounts help secure your financial future.

Joining The Westin Cleveland means you will be part of a team that values effective communication, teamwork, and the ability to adapt to various guest needs and situations. This role requires good mathematical skills, manual dexterity, and the ability to work in confined spaces for extended periods. You will have the opportunity to engage with guests from diverse backgrounds and contribute to an environment of hospitality excellence. We encourage enthusiastic individuals who may not meet every qualification but are passionate about hospitality to apply, as you could be the perfect fit for this or other positions within HEI Hotels and Resorts.

Job Requirements

  • high school diploma or equivalent
  • previous hotel or hospitality experience preferred
  • ability to communicate effectively with guests and team members
  • knowledge of alcoholic beverage service and preparation
  • basic math skills for cash handling
  • manual dexterity for drink preparation and stock handling
  • ability to work standing for long periods
  • flexibility to work various shifts including weekends and holidays

Job Qualifications

  • hotel experience preferred
  • must communicate well with guests
  • must have basic knowledge of food and beverage preparation and service of various alcoholic beverages
  • basic mathematical skills necessary to operate cash register, make change, total guest checks, count bank, prepare cash drops
  • sufficient manual dexterity to use knife for garnish, pick up glassware and bottles, scoop ice, mix drinks, retrieve stock
  • ability to remember, recite and promote menu items
  • ability to operate keyboard and point of sale procedures
  • ability to stand and work in confined spaces for long periods
  • ability to establish and maintain effective working relationships
  • effective verbal and written communication skills
  • ability to adapt communication style for different audiences

Job Duties

  • maintains proper and adequate set-up of the bar on a daily basis
  • requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on daily projections
  • maintains stock, cuts, and stores all fresh fruit and vegetable garnishes, juices, and perishables daily
  • greets guests in a courteous and friendly manner, promotes and documents orders for drinks
  • mixes, garnishes, and presents drinks using standard recipes and controls portions
  • abides by all state, federal and corporate requirements pertaining to serving alcoholic beverages
  • inputs orders into register, creates checks, receives cash, makes change, verifies charges, records charges, ensures vouchers are executed
  • locks and stores all beverage, food and equipment items, deposits cash drops and secures bank
  • complies with attendance rules and is available to work regularly
  • performs any other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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