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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $9.50 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Referral bonuses
Job Description
Shamin Hotels is a distinguished hospitality company that has established itself as a leader in the hotel industry, particularly in the state of Virginia. Founded in 1978 by entrepreneurs P.C. Amin and B.N. Shah, the company began its journey by acquiring a bankrupt hotel in Lumberton, North Carolina. The founders combined their surnames to create Shamin Hotels, a name that now represents a wide portfolio of more than 70 hotels spanning multiple states. As the largest hotel owner and operator in Virginia, Shamin Hotels prides itself on its entrepreneurial spirit, commitment to excellence, and continuous growth and expansion. The company... Show More
Job Requirements
- High school diploma or equivalent
- Basic literacy and numeracy skills
- Reliable transportation
- Experience in customer service
- Ability to manage time effectively
- Attention to detail
- Ability to work a flexible schedule including nights and weekends
Job Qualifications
- High school diploma or GED certification preferred
- Basic reading, writing, and math skills
- Customer service skills
- Time management and prioritization skills
- Strong attention to detail
- Ability to collaborate and help others succeed
- Responsible and eager to learn
- Positive attitude with a passion for serving guests
Job Duties
- Sets up a bar with supplies such as fruit, garnishes, cocktail napkins, glassware, and product prior to opening
- Ensures the correct display of products to enhance sales and showcase selection
- Receives and prepares drink orders from guests and servers using standard pours and recipes
- Rings drink orders into register, collects money and makes correct change
- Provides immediate attention to all guests upon seating and actively enhances guest relations
- Closes down bar ensuring inventory is locked, bar cleaned and sanitized, and supplies put away
- Assists servers with serving food and beverages when necessary
- Informs guests of daily specials and chef's specialties
- Takes guests orders accurately and timely
- Places order with kitchen and informs cooks about special instructions
- Serves beverages and meals according to standard procedures
- Performs quality check to ensure guest satisfaction
- Removes soiled plates and glassware according to standard procedures
- Suggests and serves dessert, coffee and after dinner drinks
- Verifies accuracy for prices, tips and other charges on all checks
- Handles cash and credit card charges according to procedures
- Clears and resets tables after guests leave
- Keeps table, dining room and bus station areas clean
- Advises supervisor of any complaints
- Performs clean-up and closing duties
- Attends pre-shift line-up
- Reviews and turns in Z report with correct cash drop and credit card slips
- Performs any job or guest-related tasks assigned by supervisor
- Reports to work neat and well-groomed
- Treats all guests to ensure complete satisfaction
- Strives to exceed guests expectations
- Gains TIP certification within 3 months
- Checks guest identification to ensure legal age
- Refuses service politely to underage guests
- Uses judgment to handle difficult situations involving alcohol intoxication and underage drinking
- Observes guests consuming alcohol and offers taxi if needed
- Supports company policies relevant to role
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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