Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.47
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

Marriott International is a leading global hospitality company known for its exceptional service and commitment to guest satisfaction. Among its diverse portfolio of brands, Element by Marriott stands out as a unique, eco-minded hotel brand that caters to travelers who seek more than just a place to stay; they want a place to thrive. Element's philosophy centers on wellness, sustainability, and providing an environment where guests can feel refreshed, focused, and alive throughout their stay, whether it's for a few days or several weeks. The brand’s welcoming atmosphere and innovative approach make it an inviting place for guests and an exciting workplace for employees seeking meaningful hospitality careers.

The role of Guest Service Expert at Element by Marriott is pivotal in delivering the exceptional and personalized experience that the brand promises. This position is not limited to routine food service but expands to creating memorable moments that blend excellent service with culinary delights. Guest Service Experts are responsible for managing a variety of tasks such as setting and clearing tables, communicating efficiently between the kitchen and dining areas, attentively interacting with guests to ensure their satisfaction, and maintaining cleanliness in their workstations and supplies. Every interaction with guests is an opportunity to make transactions feel seamless and integral to the overall guest experience.

Working as a Guest Service Expert requires dynamic engagement and physical stamina. Team members spend much of their time on their feet and adapt to various physical demands like moving across uneven surfaces, lifting and carrying items weighing up to 25 pounds independently and up to 50 pounds with assistance, reaching overhead or bending low, and performing other motions that support workflow efficiency. Beyond physical tasks, the role demands adherence to company policies on safety, quality, and professionalism in appearance and communication. This commitment ensures that every guest encounter reflects the high standards Marriott International is known for.

Element values inclusivity and diversity, fostering an environment where employees’ unique backgrounds are recognized and celebrated. Marriott International is an equal opportunity employer committed to non-discrimination and providing access to opportunity regardless of disability, veteran status, or any other protected characteristics. By joining Element, employees not only step into a supportive workplace culture but also become part of a global team dedicated to excellence, purpose, and belonging.

The Guest Service Expert position is ideal for individuals who are enthusiastic about hospitality, enjoy engaging with diverse guests, and are motivated to contribute to a positive and eco-conscious guest environment. While previous experience in the hospitality industry is beneficial, it is not mandatory as Element welcomes those eager to learn and grow professionally. The role offers a foundation to develop service skills that align with Marriott’s standards and opens pathways for career advancement within the company’s extensive hotel network.

This employment opportunity promises a fulfilling career in a vibrant hotel brand committed to sustainability and wellness. Those who thrive in fast-paced, guest-centered environments will find the Guest Service Expert role rewarding, both personally and professionally. Candidates passionate about creating memorable guest experiences while upholding Marriott’s legacy of service excellence are encouraged to explore this position at Element by Marriott, where they can truly belong to an amazing global team and become the best version of themselves.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects weighing up to 25 pounds alone and up to 50 pounds with assistance
  • ability to work on uneven or slippery surfaces
  • adherence to company policies and quality standards

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience

Job Duties

  • setting tables and clearing dishes
  • communicating effectively with kitchen staff
  • interacting and serving guests
  • cleaning work areas and supplies
  • managing menu information
  • ensuring adherence to safety and company policies
  • maintaining professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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