Barista/Cashier

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

Job Description

The Madison Café is a distinguished establishment known for its commitment to exceptional service and premium coffee and tea offerings. As a prominent player in the hospitality industry, the Café prides itself on delivering a unique dining experience that blends quality beverages with outstanding customer interaction. Situated within an exclusive club environment, the Madison Café caters primarily to club members and their guests, ensuring each visit is memorable and pleasant. The Café maintains rigorous standards of service and cleanliness, reflecting the club's overarching policies and values.

The Barista/Cashier role at Madison Café is a vital position responsible for the pr... Show More

Job Requirements

Education or equivalent combination of training and experience
prior barista or café experience preferred
ability to obtain club required certification or licenses
good communication skills in English
ability to operate point of sale system
punctual and reliable
well-groomed and professional appearance
ability to stand for extended periods
willingness to work varying schedules

Job Qualifications

Any combination of education, training or experience that provides required knowledge, skills and abilities
prior hospitality experience, especially barista or café experience, preferred
ability to obtain any Club required certification or licenses
ability to operate point of sale system accurately
good knowledge of food and beverage preparation, service standards, guest relations and etiquette
knowledge of service ware and menu items
ability to communicate effectively in English
ability to remember and promote menu items

Job Duties

Understand and implement the Madison Café’s statement of purpose and service guarantees
adhere to the Club attendance policy and report to work area on time
dress appropriately and be groomed and prepared to work
complete thorough detailing of the Café and side duties before the shift begins
learn daily and weekly specials offered on the menu
greet guests within 30 seconds of arrival using correct greeting
verbally receive and call back customer orders, deliver food and beverage orders following Madison Café Steps of Service
use member’s name at least once during interaction
conduct oneself as a lady/gentleman with members, guests and co-workers
properly time service to conform to guest’s needs
serve members in a friendly and courteous manner
understand and report Club rules infractions to management
complete accurate closing paperwork including gratuities, voids and discounts with manager’s approval
educate customers on products and services and answer questions
maintain highest quality, consistent product standards
follow all DAC drink recipes and procedures including blended and cold drinks
develop understanding of coffee and tea regions, flavors and blends
educate self on various types of coffee, tea products, blends and roasts
answer telephone courteously, provide directions and take customer orders
perform additional sidework including restocking shelves, cleaning areas, floors, windows, grinders, taking out trash, distributing shipments and requisitions
report customer feedback, safety hazards, employee incidents and operational inconsistencies to manager

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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