Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
Dunn Brothers is a well-established coffeehouse chain known for its dedication to serving high-quality coffee and exceptional customer experiences. Founded with a passion for great coffee and community, Dunn Brothers has grown to become a favorite local gathering spot where customers can enjoy expertly crafted beverages, fresh food items, and a warm, inviting atmosphere. The company prides itself on using fresh, hand-roasted beans for each cup and maintaining high standards for service, quality, and cleanliness across all its locations. Dunn Brothers operates with a strong culture of teamwork, community engagement, and continuous improvement, ensuring every visit is pleasant and memorable for its guests.
The Team Member role at Dunn Brothers is vital to delivering the brand's promise of quality and outstanding customer service. This position involves direct interaction with customers, preparing premium beverages and food products according to standardized recipes and procedures, and contributing to the cleanliness and comfort of the store environment. Team Members are the face of Dunn Brothers, responsible for creating a welcoming atmosphere that encourages repeat business and positive word-of-mouth. The role requires adaptability, willingness to learn, and a customer-first attitude to meet the high expectations the brand has set.
Working hours for this position are Monday through Friday from 6am to 5:30pm, with the store closed on weekends and major holidays. This schedule is ideal for individuals seeking consistent weekday employment. The role demands punctuality, reliability, and flexibility to perform a variety of tasks throughout the shift, including cash handling, assisting in training new employees, and maintaining store appearance through daily cleaning and side projects. Team Members are expected to embody the company’s values by supporting fellow staff, engaging customers with enthusiasm, and driving sales through effective upselling and promotion awareness.
Overall, the Team Member at Dunn Brothers is an integral part of the store’s operations, ensuring every customer enjoys a quality product and memorable experience in a comfortable, clean environment. This position is perfect for applicants who enjoy a dynamic work environment focused on teamwork, service excellence, and a passion for coffee.
The Team Member role at Dunn Brothers is vital to delivering the brand's promise of quality and outstanding customer service. This position involves direct interaction with customers, preparing premium beverages and food products according to standardized recipes and procedures, and contributing to the cleanliness and comfort of the store environment. Team Members are the face of Dunn Brothers, responsible for creating a welcoming atmosphere that encourages repeat business and positive word-of-mouth. The role requires adaptability, willingness to learn, and a customer-first attitude to meet the high expectations the brand has set.
Working hours for this position are Monday through Friday from 6am to 5:30pm, with the store closed on weekends and major holidays. This schedule is ideal for individuals seeking consistent weekday employment. The role demands punctuality, reliability, and flexibility to perform a variety of tasks throughout the shift, including cash handling, assisting in training new employees, and maintaining store appearance through daily cleaning and side projects. Team Members are expected to embody the company’s values by supporting fellow staff, engaging customers with enthusiasm, and driving sales through effective upselling and promotion awareness.
Overall, the Team Member at Dunn Brothers is an integral part of the store’s operations, ensuring every customer enjoys a quality product and memorable experience in a comfortable, clean environment. This position is perfect for applicants who enjoy a dynamic work environment focused on teamwork, service excellence, and a passion for coffee.
Job Requirements
- Available to work Monday through Friday from 6am to 5:30pm
- Available to work flexible hours as needed
- Maintain consistent attendance and punctuality
- Ability to engage with customers and anticipate their needs
- Capable of performing multiple tasks within the store during shifts
- Resilient under pressure
- Ability to follow checklists and complete cleaning projects
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred
- Strong communication and interpersonal skills
- Ability to work as part of a team
- Basic math skills for cash handling
- Positive attitude and customer-focused mindset
- Ability to follow company policies and procedures
- Willingness to work flexible hours within the schedule provided
Job Duties
- Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards
- Creates a positive and energetic atmosphere for every guest and employee
- Manage cash drawer and follow all cash handling policies and procedures
- Assist with new hire training by helping coach and develop team members
- Ensures checklists, side jobs, and cleaning projects are completed
- Drive for result with ongoing promotions, achieving store goals, and upselling each customer
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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