Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

Job Description

Our company is a vibrant and inclusive establishment in the hospitality industry, dedicated to delivering exceptional coffee and customer service experiences. As a dynamic café or coffee shop, we prioritize creating a welcoming environment where every guest feels valued and appreciated. We hold ourselves to high standards of respect, honesty, integrity, diversity, and safety, which form the cornerstone of our company culture. Operating in a fast-paced setting, we strive not only to meet but exceed our customers' expectations by offering high-quality products and a friendly atmosphere that encourages repeat visits.

The role of Barista Team Member is crucial to our operation. This position demands a passionate and attentive individual who thrives on providing exceptional customer service while maintaining an inclusive and collaborative workplace. As a Barista Team Member, you will be at the forefront of the customer experience, helping create a warm and inviting atmosphere that encourages guests to return. Your responsibilities include preparing beverages to company standards using specialized equipment such as espresso machines and refrigerators, as well as promoting our product offerings and specials.

You will need to work well with fellow team members to achieve store goals and improve service quality. Your role also requires attentiveness to product quality, inventory management, and adherence to safety regulations, including food safety standards. Maintaining a high level of integrity and confidentiality about customer and business information is essential. Additionally, you will provide support to a diverse customer base, including minors, individuals with special needs, and older adults, ensuring all feel welcome and cared for. This position requires the ability to perform essential job functions with or without reasonable accommodations. Exceptional customer service skills are a must, with previous experience in a similar role considered a valuable plus.

Job Requirements

  • Exceptional customer service skills
  • ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Exceptional customer service skills
  • previous experience in a similar role is a plus

Job Duties

  • Create a warm and inviting environment for customers
  • answer questions about our variety of products
  • maintain comprehensive knowledge of menu items
  • recommend products as needed
  • work collaboratively with team members to achieve store goals
  • prepare beverages according to company standards and customers' requests
  • engage customers by offering product samples and informing them of promotions
  • ensure orders are fulfilled accurately and efficiently
  • use equipment including refrigerators and espresso machines following safety guidelines
  • check product quality and manage inventory
  • adhere to safety regulations and report any safety issues
  • perform preventive maintenance by inspecting equipment
  • handle conflicts professionally and constructively
  • act with integrity and confidentiality regarding customer and business information
  • provide support for various customers including minors and individuals with special needs
  • perform essential job functions with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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