barista, Tasting Room and Experiences - New York Reserve

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $19.50 - $22.14

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

basic life insurance

supplemental life insurance

short-term disability

long-term disability

Paid parental leave

family expansion reimbursement

Paid vacation

Sick Time

Holiday pay

401(k) retirement plan

Discounted company stock program

Equity program

emergency savings

Financial well-being tools

Tuition coverage

student loan management resources

Educational opportunities

backup care

DACA reimbursement

Job Description

Starbucks Coffee Company is a globally renowned coffeehouse chain that has consistently set high standards in the coffee industry. Founded with a vision to create a unique coffee culture, Starbucks has evolved into a multinational corporation that not only celebrates the rich tradition of coffee but also fosters a welcoming community environment. Starbucks Reserve is a special segment within the Starbucks portfolio that focuses on high-quality, artisanal coffee experiences in flagship locations across the United States. These locations offer an elevated coffee experience that combines craft, innovation, and a sense of belonging, making Starbucks Reserve a leader in the specialty coffee market.

As a Starbucks Reserve partner in the Tasting Room and Experiences team, you will play a pivotal role in delivering a multisensory coffee experience that showcases the art, science, and theater of coffee making. This role goes beyond the traditional barista position by involving the use of unique brewing methods such as Pour Over, Chemex, Coffee Press, Espresso, and Clover Vertica systems. You will serve as both a coffee and food expert, providing exceptional knowledge of the diverse range of products, ingredients, and innovative food pairings created by Starbucks Reserve Kitchens. This position requires the ability to create welcoming environments where customers can relax, connect, and savor premium coffee during their visit.

The role is designed to contribute significantly to Starbucks Reserve's success by embodying the brand's values and operational excellence. You will collaborate closely with your team to create a seamless and memorable customer experience, acting as an ambassador for coffee leadership and a steward of quality. The position demands integrity, honesty, and a commitment to Starbucks' culture and mission. You will engage in various duties including providing expert coffee and food knowledge, maintaining composure in high-volume settings, following health and safety guidelines, and supporting inventory and product availability through effective operational practices.

This is a dynamic role that offers opportunities to work with rapid innovation, requiring you to adapt quickly from new product introductions to service delivery. You will also be involved in supporting store events, taking responsibility for the full-service model in applicable locations, and driving sales through customer engagement and product recommendations. Being part of the Starbucks Reserve team means embracing a culture of continuous learning, teamwork, and excellence in customer service.

Starbucks values its partners and is committed to providing a comprehensive benefits package that supports their well-being and professional growth. At Starbucks Reserve, you will join a team dedicated to creating extraordinary experiences for every customer while advancing your own career in a supportive and innovative environment. Join Starbucks Reserve and inspire with every cup!

Job Requirements

Experience in the service, culinary, restaurant or entertainment industry
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
Reading, writing, and oral proficiency in the English language
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to carry 35lb on a consistent basis
Ability to memorize complex menus, ingredients, beverage and food builds
Health code certification per jurisdictional requirements

Job Qualifications

1-2 years of specialty retail sales experience beneficial
Facilitation and presentation skills beneficial
Ability to carry and balance a tray beneficial
Baking or Culinary Certification/Degree beneficial
Pizza making experience, additional baking experience beneficial
Basic culinary knife skills beneficial
Ability to understand and carry out oral and written instructions and request clarification when needed
High attention to detail with the ability to multitask and prioritize effectively
Ability to work as part of a large and matrixed team
Additional languages beneficial
Ability to learn quickly
Strong interpersonal skills
Ability to build relationships quickly
Ability to work in multiple positions within different store departments (Zones), performing many different tasks within the departments during each shift

Job Duties

Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
Provide a unique coffee and food-forward experience for every customer, including keeping up with production demand throughout the day
Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products
Demonstrate impeccable composure and the ability to thrive in ambiguous situations
Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follow health, safety, and sanitation guidelines and standards
Contribute to a positive team environment
Maintain regular and consistent attendance and punctuality
Anticipate customer and store needs by constantly evaluating the environment and observing customer cues
Deliver exceptional customer service to all customers
Support the store events model and its execution
Take responsibility for the full-service model in applicable locations
Maintain knowledge of a wide variety of rotating food, beverage, whole bean, and retail items
Engage customers and leverage selling skills through recommendations, suggested food, beverage, and coffee pairings, and equipment demonstrations
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Maintain a clean and organized workspace so that partners can locate resources and products as needed
Operate in an environment with rapid innovation and minimal turnaround time from innovation to product and service delivery to the customer
Support inventory management, receiving, and storage of deliveries
Utilize production planning tools to ensure item availability
Prepare, finish, and assemble beverage and food items using the necessary equipment
Stock and maintain all display tables and cases, as well as all supplies and wares needed for service and sales
Proof various doughs and laminates