Barista Supervisor

Infuse Hospitality, a distinguished member of the Phoenix3 Collective portfolio, is a renowned provider of innovative culinary and hospitality solutions tailored for corporate workplaces, specialty venues, and mixed-use spaces across the United States. With a strong focus on authentic experiences and a commitment to thoughtful innovation, Infuse Hospitality is redefining the way hospitality enhances the environments where people work, gather, and connect. The company operates numerous dining locations nationwide, emphasizing superior guest experiences, operational excellence, and a culture of continuous learning and growth.

The current opening is an exciting entry-level management position based at a hotel client site in San Francisco. This role is pivotal in supporting cafe operations by ensuring seamless daily service execution while maintaining a polished and consistent guest experience. Reporting directly to the General Manager, the successful candidate will play an essential role in driving operational performance, team development, and client satisfaction within a dynamic and fast-paced hospitality environment. This is a hands-on leadership position designed for an individual who thrives on structured daily service execution and is eager to grow in their hospitality management career.

The role involves direct leadership responsibilities, including partnering with the General Manager to meet and exceed operational goals across café services. The candidate will lead, train, and develop the team of Baristas, fostering a culture centered around hospitality, accountability, and teamwork. Real-time coaching during service is a key component to ensuring high performance and consistency. Additionally, responsibilities include supporting operational logistics such as ordering, scheduling, and hiring to align staffing with daily operational needs.

Beyond team leadership, this role oversees daily café operations, ensuring adherence to hospitality standards, product quality, and brand consistency. Maintaining consistency in beverage preparation, presentation, and speed of service is crucial, along with meticulous monitoring of inventory levels for coffee, beverages, and café products to minimize waste and operate efficiently. Service execution is another vital area of focus, where the candidate will coordinate and manage on-site service operations, guarantee proper staffing, equipment readiness, and upkeep service standards throughout daily operations.

The position also emphasizes guest and client experience—delivering warm, professional, and responsive hospitality across all touchpoints, promptly addressing feedback, and building strong relationships with hotel partners and clients to support repeat business and satisfaction. Financial and operational performance responsibilities include managing labor costs, cost of goods, and operational expenses, executing cost-control initiatives without compromising quality, and assisting in KPI tracking and analysis to improve efficiency and profitability.

Lastly, the role demands a strict adherence to compliance and standards, ensuring all operations meet health, safety, and sanitation requirements while maintaining a clean, organized, and professional environment in the café and storage areas. Regular inspections are conducted to uphold Infuse Hospitality and hotel standards. This multifaceted role offers an excellent opportunity for a motivated individual with leadership skills to advance their career in hospitality management, contributing to a growing, innovation-driven company in the vibrant San Francisco hospitality scene.